E-commerce Customer Experience Coordinator
E-commerce Customer Experience Coordinator
Rails
United States
See who Rails has hired for this role
Rails, a leading contemporary apparel and lifestyle brand, is looking to expand its E-commerce Team. Candidates must have experience within the E-commerce channel. This is a great opportunity for someone who is eager to learn and acquire first-hand E-commerce experience within a quickly growing business.
Key Responsibilities:
- Handling high volume of customer email inquiries and phone calls
- Fielding live chat inquiries
- Providing excellent customer service
- Coordinating with E-comm Warehouse Team for timely shipping of orders
- Reviewing and processing returns and exchanges
- Reporting E-comm data to management on a regular basis
- Working closely with E-comm Team to manage web inventory and promotional calendar
Requirements:
- Shopify experience
- Customer-centric with a positive attitude in high stress situations
- Excellent verbal and written communication skills
- Intermediate Excel skills at minimum
- Ability to problem solve and troubleshoot
- Creative thinker who is organized and efficient
- Independent and driven for personal and professional success, with the ability to be a collaborative team player as well
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Customer Service -
Industries
Retail Apparel and Fashion
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