E-Commerce Account Manager

About us:

Do you want to make a difference in the lives of people and their pets? What about having the opportunity to connect with others across the world, full of stimulating discussions, and making impactful contributions?

If this is how you see your career, HICC is the place to be!

About the role:

We're looking for a talented eCommerce Account Manager to take charge of managing relationships with Brick and Mortar .com's business (such as Walmart.com, chewy.com, and tractorsupply.com) to enhance engagement. As a part of our HICC sales and marketing team, you will be working closely with the brand managers and the content team from HQ; below is a sample of what you will experience and expect to accomplish:

• Has full accountability for the customer growth strategy and net sales objectives of Brick & Mortar.com (B&M).
• Holds responsibility for the financial performance and profit & loss (P&L) of B&M.com's eCommerce activities.
• Concentrates on refining the approach for market entry for online retailers, including business planning, negotiation of terms & conditions, and Joint Business Planning (JBP) collaboration.
• Demonstrates expertise in eCommerce tools and technologies, staying ahead with the latest developments in search algorithms, site navigation, customer reviews, and product categorization, among others.
• Leads efforts to enhance the relevance of search results across all customer platforms.
• Monitors, analyzes, and reports on eCommerce performance metrics.

Oversees the development and monitoring of internal eCommerce performance scorecards for each customer.

• Directs the implementation of corrective measures in collaboration with customers as needed.
• Collaborates with the eCommerce Marketing Lead and analytics team to boost conversion rates.
• Exhibits exceptional analytical abilities, with a proven track record of interpreting test results and making data-driven decisions.
• Displays strong business acumen and decision-making capabilities, adept at identifying and focusing on high-impact initiatives.
• Brings knowledge in digital marketing, including advertising, search optimization, and customer relationship management.
• Builds and maintains strong relationships with key players in retail media (e.g., WMC, KPM, AMG).

REQUIREMENTS

• BS/BA degree or higher
• 3-5 years of experience in CPG/ CE and E-commerce
• Proven records of strong digital consumer experience executions
• Preferred to have experience with chewy.com, walmart.com, or tractorsupply.com
• Good understanding of strategic business stakes and a true customer-first mindset
• Strong verbal and written communication skills
• Proven ability to work efficiently with stakeholders, both internally and externally, and across different geographies
• Solution-oriented, able to manage ambiguity
• Analytical and process-oriented

• Bellevue, WA 98004: Relocate before starting work (Required)

Work Location: Hybrid remote in Bellevue, WA 98004