Director Of Surveillance

Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company.

Looking For Perks? We’ve got you covered!

• Top industry pay
• Tuition Reimbursement
• 401k with company match
• Comprehensive health packages, including a free option for Full-time Team Members
• Flex Time Off
  
  
  

DIRECTOR OF SURVEILLANCE

The Director of Surveillance oversees all functions of the Surveillance department, in accordance with state gaming regulations, internal controls, Federal, State, and Local laws. In addition, directly assists Security with the physical safeguarding of assets, and the protection of the property of both the patron, team members, and casino from illegal or non-compliant activity. Responsible for providing a safe environment for patrons and team members, in addition to providing them with outstanding guest service.

ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Reasonable accommodations may be made to enable a team member with disabilities to perform the essential functions.

• Participates and conducts departmental meetings.
• Set and maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.
• Communicate and implement departmental policies and procedures in accordance with the company’s policies, procedures, and internal controls.
• Monitors premises to detect crimes or disturbances, using closed circuit television monitors, and notifies authorities and or state gaming agents, if applicable.
• Completes surveillance reports and investigations for the gaming commission and internal company executives.
• Monitors team members to assure all gaming regulations and reports are accurate and timely.
• Reviews casino and surveillance room activities and performance and reports to the necessary parties as applicable.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to the Corporate Legal Counsel and General Manager.
• Responsible for the supervision, performance, training and development of the Surveillance department team members.
• Develops and manages the departmental budget, including capital expenditures.
• Monitor staffing levels to ensure budgetary compliance.
• Complete all required regulatory reporting accurately and timely.
• Ability to understand and use casino tracking programs. Use computers to complete reports, look up player information, lookup table information, and comp issues.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Must proactively prioritize needs and effectively manage resources.
• Interact well with others and be a positive influence on team member morale.
• Must be able to work a flexible schedule as required by business operations, including nights, weekends, and holidays.
• Immediately report any safety hazards, problems, or maintenance issues to the appropriate party.
• Other duties as assigned by management.
  
  
  

Qualifications

• High School Diploma or GED equivalent required; bachelor’s degree preferred.
• 5 years previous work experience in related field and industry, required.
• Able to effectively communicate in English via verbal and written.
• Ability to work extended hours, weekends, and holidays.
• Strong organizational and time management skills.
• Must be detail oriented.
• Must be able to obtain and maintain a state Gaming License.
  
  
  

The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.