Customer Care Representative - Personal Lines

The Customer Care Representative answers questions and resolves problems initiated by insureds and carriers via telephone, mail, and e-mail. Most questions concern coverage, claims, cost, or billing and may require research or referral to resolve.

Your Impact:

• Answers all incoming telephone calls promptly/professionally and documents calls in accordance with department protocols.
• Identifies and responds to questions or problems presented by insured in a manner that meets or exceeds client service level standards.
• Provides accurate information to insured in accordance with company policy or research information, when necessary (i.e., use computerized system to verify coverage, payment received, etc.)
• Immediately reports escalated problems, service errors or anomalies to supervisor to effect prompt resolution.
• Obtains comparative quotes on personal lines insurance (i.e., automobile, homeowners, renters, etc. and presents to insured).
• Audits insurance applications for accuracy and enters new insured on computerized system. Audits new business pending files by date, following up with carriers if policy is not received timely.

Successful Candidates Will Have:

• High school diploma or general education degree (GED).
• 2 or more years of experience in customer service and/or sales, preferably in the insurance industry or equivalent combination of education and experience.
• Demonstrated proficiency with computers including MS Outlook, Word, Excel.
• NYS Property & Casualty or Personal Lines license or the willingness to become licensed upon hire.

At One80 Intermediaries, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including medical, dental, vision, disability, life, and retirement savings, and 10 days of paid time off and 11 paid holidays for eligible employees. The total compensation for a position may also include other elements dependent on the position offered. The expected pay range for this position is $20.00 - $22.00 plus discretionary bonus. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience.

One80 Intermediaries is a privately held firm with offices throughout the US and Canada. As a leading insurance wholesaler and program manager, One80 offers placement services and binding authority for property and casualty, life, travel/accident and health, affinity and administrative services, and warranty business. Launched just four years ago, One80 Intermediaries has grown to be one of the largest intermediaries in the United States. In 2022, Business Insurance ranked One80 as the 5th Largest MGA/Underwriting Manager/Lloyd’s Coverholder, and 5th Largest Underwriting Manager in the country.