Chief of Staff

Brief Description

Chief of Staff Job Description

Position Summary

The Chief of staff (COS) position will serve as an advisor and provide senior-level support to the Lowell CHC chief executive officer. This role will work across leadership portfolios to ensure the priorities of the organization are executed and communicated in a quality and timely manner. This role requires significant independence, analytical skills, strong relationship building abilities, ample people and project management experience, flexibility and discretion. He/she must be an excellent writer, communicator, and strategic thinker, with a proven ability to understand complex ideas and articulate them clearly and concisely in a digestible way.

The COS responsibilities will span issues management, strategic calendar management, executive briefings, board relations and special projects important to the advancement of organizational priorities.

The COS will maintain current knowledge of Lowell CHC programs and priorities in order to serve as an effective representative and ambassador when interacting with various constituents; anticipate and proactively suggest ways to enhance efficiency or quality of work and implement when appropriate; and, be a solid team player across the organization, assisting others on occasion with strategic priorities and initiatives.

Responsibilities

Work closely with and support the CEO

• Act as an adviser to the CEO and senior management team.
• Assist the CEO in facilitating effective decision-making.
• Oversee, track and report on progress with key organizational priorities.
• Conduct research, analyze and interpret information, problems and proposals to ensure objective and complete information is provided to the CEO for decision-making.
• Provide a bridge for smooth and productive communication between the CEO and internal departments, demonstrating leadership to maintain credibility, trust and support with staff.
• Serve as a first alert system – an extra set of eyes and ears – keeping the CEO aware of unanticipated problems to be addressed or opportunities to be considered.
• Assess inquiries directed to the CEO, determine the proper course of action and delegate to the appropriate individual to manage.
• Responsible for strategic calendar management, tracking priorities, and meeting preparation for the CEO.
• Ensure CEO is regularly engaged with health center departments, Board, strategic partners and within the community.
• Ensure proper representation at community events.
• Develop and manage the executive office budget.
  
  

Support and serve as the liaison to the Board of Directors

• Facilitate and coordinate board and committee meetings and events.
• Develop and maintain the annual board calendar.
• Oversee timely, accurate, high quality materials for board and committee meetings and ensure their appropriate and consistent dissemination.
• Ensure complete and accurate records, utilizing our board portal, of all board and committee meetings as well as biographical and service information about all board members, in collaboration with the administrative assistant and the senior director of compliance.
• With board leadership, plan the annual board retreat or special meetings.
• Arrange and coordinate external speakers to attend board meetings when warranted.
  
  

Qualifications

• Bachelor’s Degree, Master’s degree preferred
• 3-5 years related professional experience, or equivalent combination of education and experience in a management/strategic role.
• Knowledge of Federally Qualified Health Centers (FQHCs) is highly desirable.
• The individual must be persuasive, influential, persistent, and able to effectively lead and communicate the Lowell CHC’s vision to others, including clinical and non-clinical staff, to support achievement of the short and long-term goals of the health center.
• Excellent written and verbal communication skills, including listening skills, are critical. The individual must be comfortable speaking to groups, both large and small, and individuals, presenting ideas professionally and clearly and focusing discussions on the appropriate issues.
• Must possess excellent creative thinking, problem-solving and organizational skills and demonstrate good judgment; must be a team player, positive, flexible, and creative.
• Must be a strategic thinker who can work to address matters and manage issue in alignment with organizational goals.
• Must bring a strong customer service orientation and experience working in a team-oriented, collaborative environment.
• Strong project management skills and ability to lead multiple projects forward effectively.
• Must be proficient in Microsoft Office applications, including Excel, PowerPoint and Word.
  
  

Supervision

• Reports to CEO
• May provide supervision to administrative personnel.