Benefits Assistant

Benefits Assistant (Sepulveda Human Resources)

This position is hybrid, and you have the option to elect into a 9/80 flex schedule. The pay range for this position is between $27.30 - $30.33 hourly.

About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to nearly 200,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable.

As an organization, we value equity, diversity, and inclusion. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible. We intentionally recruit and retain a workforce that is reflective of the communities we serve and strive to cultivate a sense of belonging for them. We embrace employees and candidates from all backgrounds who want to help make this vision a reality.

Summary

The primary responsibility of the HR Benefits Assistant is to provide administrative support to the HR Benefits area while providing a high level of internal and external human resources customer service as needed.

Primary Duties

• Provides support with administration of employee benefit programs, assesses documents and ensuring timely entry into benefits systems; handling enrollment, claims, benefit status changes, eligibility, or coverage issues.
• Assist with annual benefits open enrollment.
• Assist, advise, and counsel employees on day-to-day benefit-related questions
• Other duties and responsibilities as assigned including but not limited to following:
• Leaves of absence (LOA)
• Accommodations
• Work with management staff to determine return to work and engage in the interactive process, if necessary.
• Workers' compensation administration
  
  
  

Position Requirements

• Bachelor’s degree in Human Resources or related field.
• Experience with Benetrac, UKG or related programs.
• Effective verbal, written and presentation communication skills
• Effectively handle interpersonal interactions at all levels and handles highly sensitive, personal situations.
• Attention to detail and commitment to quality
• Highly collaborative style and strong team orientation
• Highly organization with ability to set priorities, multi-task and meet critical deadlines
• Accurately transcribe and transmit incoming and outgoing information.
• Orientation towards customer service and demonstrated experience with following up on actions
• Ability to use independent judgment and prioritize work
• Outstanding communication skills with the ability to engage any individual regardless of background.
• Goal-oriented team player with strong experience working in large and complex systems.
• Current California driver’s license and a driving record acceptable to the Agency’s insurance carrier.
• A commitment to team objectives and Didi Hirsch philosophies.
  
  
  

Our Vision

A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Our Mission

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

Core Values

Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.

Diversity & Inclusion: We value diversity of background, experience, and ideas, committing to a workforce representative of the communities we serve. We celebrate differences and prioritize creating a sense of belonging.

Equity: We are dedicated to maintaining equitable practices in our healthcare delivery and workplace culture, and we work to dismantle disparities and discrimination within both systems of care and society.

Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.

Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care, including stigma, systemic racism, and parity across payers, with the goal of access to high quality, integrated healthcare for all.

Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.