Account Representative

Job Details

Level: Entry

Job Location: DCL Louisville - Louisville, KY

Salary Range: $18.00 - $25.00 Hourly

Job Description

Job Title: Account Representative

DCL Logistics is an award-winning third-party logistics (3PL) company providing turnkey direct-to-consumer and retail fulfillment services for high-growth brands. We offer state-of-the-art eCommerce and Retail Fulfillment Services in the United States with 6 facilities located in California, Pennsylvania, and Kentucky. We offer customized logistics solutions to our customers that are designed to reduce costs, increase productivity, and improve the value of our client's brands.

Job Summary: The Account Representative is responsible for supporting the account management team to help in client relationships and at times manage your own account base. You will be assisting all the related details, including setting up new items in our software system, statements of work, project plans and product/promotion launches. You will closely align with the account managers with the day-to-day demands of client support.

Job Duties And Responsibilities

• Support DCL Account Managers to be an effective liaison to support operational programs at DCL.
• Work as part of a unit within Customer Support
• Seek out new/potential business opportunities with customers.
• Help make decisions on raw material procurement quantities and submit purchasing requisitions to Purchasing
• Administer a variety of system entry steps necessary to support DCL processes and client objectives
• Interface with clients via email and phone
• Escalate concerns appropriately to account manager for their attention
• Participate in meetings with clients and account managers weekly to ensure expectations, initiatives and needs are being met and exceeded.
• Consistently deliver a high level of customer satisfaction to maximize customer perception and retention
  
  

Required Skills/Abilities

• Minimum two years of experience working in a customer facing/ account service role
• Outstanding interpersonal, written, and verbal communication skills
• Ability to prioritize and handle multiple tasks, independent projects simultaneously and in a timely/efficient manner
  
  

Education And Experience

• Minimum two (2) years experience/background in a customer facing service/support role with a
• Experience presenting in front of teams and senior level management
• ERP experience preferred
• Logistics and or 3PL supply chain management or contract manufacturing company experience is preferred
• Strong Microsoft Office Applications Skills (PowerPoint, Word and Excel)
  
  

Physical/Other Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift/push/pull up to 40 pounds at times.
• Ability to work in a warehouse environment where temperature is affected by weather conditions