The Learning Technology, and Innovation Team is focused on modernizing the US Member Firm’s learning architectures and developing a streamlined learning technology ecosystem for the future. As a member of this team, you will have the opportunity to make a significant impact on achieving the US Member Firm’s learning vision and strategy and developing solutions and systems that enable top-notch growth and development opportunities for our professionals.
Role Expectations
Facilitate project/product design sessions including collection, documentation, and analysis of business requirements gathered from L&D stakeholders.
Provide business systems analyst expertise to define system requirements and user stories
Liaison closely with ITS to follow their standard requirements gathering/development/testing processes and utilize their standard tools (e.g., requirements templates, sprint scoping/backlog tracking tools, test plans, defect tracking tools, etc.)
Recommend build/buy solution (e.g., synthesize analysis, provide recommendations along with pros/cons/considerations)
Understand high level system architecture and ability to quickly grasp tech stack information
Participate in infrastructure activities to define current, future, and interim state.
Assist with the management of setting up and testing integrations.
Convert business requirements into design of learning technology POVs, frameworks, and other designs related to the definition and implementation of the L&D technology innovation roadmap.
Structure, review, and validate deliverables, analysis, and recommendations in accordance with Deloitte/L&D methods and standards.
Plan and manage complex projects and ensure timely delivery of deliverables. Provide regular updates on project status and project lifecycle as well as manage mitigation of risks and issues. Plan and develop key project communications.
Conduct primary research to capture the of voice of learners and stakeholders including designing data collection methods, performing data collection (e.g., focus groups, surveys, interviews), and conducting evaluation and synthesis/reporting of research results.
Anticipate project risks/issues and discuss mitigation strategies with team members and stakeholders.
Manage, coach, and support the success of junior team members within and across teams via informal reporting relationships.
Build, manage and leverage relationships with talent and business colleagues.
Establish open, fluid, and timely communications with all interested parties, stakeholders, and project teams.
Help to ensure team-wide and project level KPIs/metrics are met.
The Successful Candidate Will Possess:
A consultative approach: excellent communication and influencing skills to communicate effectively and credibly, both verbally and in writing, with audiences at all management levels.
Strong strategic-thinking skills with an ability to collaborate with team members on best practices.
Ability to work autonomously and effectively in a fast-paced, complex, and matrixed virtual environment.
Ability to manage ambiguity across multiple priorities and to know when to escalate issues for final resolution.
Ability to help identify opportunities for innovation and improvements in L&D technology and its supporting processes.
Demonstrates intellectual curiosity in technology and learning related topics; strives to sustain knowledge on learning and/or technology trends
Qualifications:
Bachelor’s Degree
Minimum 8 years of related professional experience, preferably in consulting or professional services setting
Demonstrated end-to-end project/program management experience: conception and initiation, planning, execution, performance/monitoring, and project close
Strong verbal and written communication
Creative thinking and problem solving
Intellectual curiosity regarding innovation, existing and emerging technologies, ecosystems, and driving value through relationships
Experience working in a learning and development and/or with corporate learning technology systems is beneficial
Experience and ability to work in an onsite/offshore model supporting US and global clients
Strong command of Microsoft Office suite (Excel, Word, PowerPoint, MS Teams)
Experience in creating PowerPoint materials for client audiences that reflect best practice communication and change management approaches
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Requisition code: 187907
Seniority level
Not Applicable
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Business Consulting and Services
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