Skincare Expert DE

We are Paula’s Choice Skincare, a global skincare company founded in the US (Seattle) in 1995. Paula’s Choice is an ambitious fast-growing brand with an inspiring mission: we uncover the truth about skincare and deliver smart, safe products based on scientific research, without gimmicks and misleading claims. Part of Unilever Prestige Brand since 2021 where we are proud to present our core values and continue to grow together with our sister brands.

Our European headquarters are located in the Netherlands (Amersfoort) and local offices in the UK, France (Paris) and Germany (Berlin). We market our skincare via different business models: direct-to-consumer via our own websites (in UK, Germany, France, The Netherlands, Italy, Denmark), via marketplaces (Amazon and Bol.com), via selected retail partners, including Galeries Lafayette, Space NK, Selfridges, De Bijenkorf, Douglas, and via selected e-tailers including Skincity and CultBeauty.

We are a fast-growing scale-up with a young employer base and a high-energy culture. We adopted an agile way of working and thrive on change. Agile lives and breathes in our full organization, this makes us move fast and grow even faster. We are proud to consistently show high double-digit growth. Our main business (75%) is direct to consumer via our e-commerce business making us a fast-paced profitable organization.

Paula’s Choice is committed to diversity! Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for empowering people to achieve their own definition of beautiful, Paula’s Choice could be a wonderful fit for you.

Does this sound inspiring? That’s great! Because we’d love to get to know you. We are looking for a

Skincare Expert DE

Part Time | Berlin

Why are we looking for you?

Are you enthusiastic about skincare and a digital native? You will love this job! You’ll learn all about our products and be an expert in how to treat skin in the best possible way. You are able to multitask between social, chat and phone. Within this role you will never be bored and always be challenged.

What will you be doing?

• Providing advice on purchasing Paula's Choice products via chat, phone and email.
• Trouble shooting when customers are lost within our website or portfolio.
• Answering questions about Paula's Choice products and services.
• Representing Paula's Choice during offline events.
• Providing SkinScan for our customers, we have our own skin scanner with which we do skin analyzes.

What will you bring?

• 1-3 years of experience in a customer facing role
• You are a skincare addict and a beauty lover.
• Be fluent in English. Any other European language would be a huge advantage
• An effective collaborator; supportive of other team members in their success
• Ability to troubleshoot problems, find answers to customer issues, and articulate complex solutions in written communication
• Ability to work in a fast-paced environment, learn quickly and adapt to a changing environment.
• A positive mindset, no question is to crazy and never take things personal.

Do you recognize yourself in the above and do you enjoy working in a dynamic and informal work environment? Then we’d love to get to know you and hopefully welcome you to join our enthusiastic team soon (yes, we move fast, also in our recruitment!). We look forward to receiving a motivation together with your Curriculum Vitae.

If you would like further information about this vacancy please HR via [email protected]

Our culture is the result of our behaviors, our personal commitments, our willingness to collaborate, listen and learn. If you recognize yourself in our values, you will feel at home at Paula’s Choice:

Each of us is powerful on our own, but together we are unstoppable.

We Put Our Customers First: We take the time to understand what our customers, both internal and external, truly need. We keep the customer at the center of everything we do. We are devoted to creating powerful, personal relationships with our customers.

We Are a Culture of Feedback: We are brave leaders who engage each other honestly to ignite our collective talent, inspire ideas, fuel our passions and play to our strengths.

We Stand for Inclusivity & Anti-Racism: We are committed to creating a workplace that is inclusive of all – where everyone feels empowered to bring their full, authentic selves to work; where embracing cultural differences, accepting others without bias, and antiracism are a reflex, not an initiative.

We Thrive on Change: We stay agile within a changing organization. We try new things and understand that failures are valuable learning experiences. We experiment, learn and are open to change.

We Reach Success Together: When we work together – across cultures, countries and departments – we reach the best solutions. We are always open to other perspectives and fresh ideas, recognize that the best solutions come from diversity of thought and that, when we win, we do so as a team.

We act responsibly in our impact on the planet We view sustainability – a net-zero neutral impact on the environment – as an ongoing commitment and a responsibility. Whether it is product development, packaging, logistics or even our physical office space, we apply an impact-based approach to everything that we do. We develop and act on new practices to ensure that our entire organization is striving to reduce our environmental impact.