Virtual Bilingual Training Coach

Description

The Virtual Bilingual Training Coach will be responsible for supervisory duties to support and develop new customer service consultants. They will be responsible for delivering content through effective virtual classroom training techniques that will drive engagement and create a positive learning experience. The successful candidate will care for the execution of training programs promoting continuous development and are expected to assist new employees seamlessly transition to Operations. *Must be able to teach in both Spanish and English.*

What you will be doing:

• Inspect, monitor trends, coach, motivate and develop a team of Customer Service Representatives (CSR's) to achieve Afni's performance objectives and individual / team goal attainment.
• Manage virtual classroom dynamics through coaching and properly document undesired behaviors.
• Effectively deliver virtual training and instruction to engage and stimulate existing and newly hired employees in a manner that promotes transfer of knowledge and application of skills. Virtual instructors promote retention through effective use of questioning, remote presentation, and virtual facilitation skills and providing remote feedback and coaching that enhances performance.
• Create a positive virtual environment that fosters trust, openness to learning, and performance excellence.
• Plan and prepare for instruction that drives the appropriate virtual instructional methods, tools, and content.
• Remotely administer attendance and payroll records and reports.
  
  

Requirements

What you will need:

• Minimum 2 years virtual facilitator / WAH training experience
• Highly experienced in delivering technical training programs to employees through virtual platforms
• Minimum 2 years proven people management and coaching / mentoring experience
• Relevant training industry certifications preferred
• Minimum 2 years contact center experience, telecom or insurance programs preferred.
• Average proficiency level in Microsoft Office 365 applications
• Highly knowledgeable and experience in utilizing online learning platforms
• Highly independent, competitive, and self-driven
• Highly attentive to details
• Must be Spanish bilingual.