FLEX College Prep is seeking a dynamic and organized leader to be responsible for profitable and efficient center and online operations. The duties of this role include training and developing administrative and customer service staff, planning for and scheduling classes and programs, managing facilities, and creating processes and procedures that improve the operations and presentation of FLEX services. Training is provided.
What you’ll do:
Operations
Oversee completion of all administrative tasks related to FLEX services, ensuring efficient and effective operations both in-person and online
Manage facilities; coordinate lease agreements, utilities, etc with payroll; maintain professional center aesthetic; and assume full responsibility for the upkeep of the center to ensure the best presentation to guests and most efficient operation
Oversee administrative teams in their current and prospective student management, as well as tracking data relating to current customer satisfaction and student progress
Create, implement, and assess standard operating procedures.
Oversee client billing process
Sales Support
Support post-sale service fulfillment, proactively ensuring superb customer experience, and maintaining program data and analytics
Support the sales team with prospective student management by answering phones, scheduling meetings, administering diagnostic exams etc., or overseeing admin staff to do so
Training & Development
Supervise administrative staff; approve timesheets, schedule center coverage, and provide performance feedback
Hire and train new team members as needed
Act as a resource for continued training, as needed
Where you’ll do it:
This position will be based out of our Northern California Region, primarily working at our FLEX Cupertino office.
Responsible for overseeing our Northern California Region (travel may be required)
Requirements
What we’re looking for:
Bachelor’s Degree (preferred)
5 years experience in administrative or operations role
2 years in a supervisory role
Professional written and verbal communication skills
Excellent organization skills, deadline-driven and detail-oriented
Possess strong leadership traits
Previous experience in education administration or related fields
Extremely polished and professional demeanor
What we’d love but don’t need:
Strong knowledge of FLEX services
Benefits
What we’re excited to give you:
Compensation range: $60,000 - $70,000 annually
Hybrid after 1st 90 days
Opportunities for rapid growth and merit-based promotion
3 weeks paid time off
Paid company holidays
Subsidized medical, dental and vision insurance
Discounts for FLEX services
Free food. Getting out of bed can be hard - coffee’s on us!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Administrative
Industries
Technology, Information and Internet
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