Food Service Manager

FOOD SERVICE MANAGER

Welcome to TXB!

TXB stands for Texas Born. That means we’re big city, open country, and everything in-between.

It also means that we have Texas values, the same values that we’ve built our brand around—authenticity, hospitality, and integrity.

At TXB, our purpose is to strive to make our guests, team members, and communities better off for having known us. As we like to say, we “leave ‘em better,” every day and every way.

Join us in taking our business to another level, and give back to the communities that give so much to us.

Job Summary

The food service manager is responsible to facilitate the completion of all store level tasks and performs a variety of tasks related to different areas of the store including, but not limited to food preparation, possible cash register tasks, customer service, general housekeeping and other related functions. The food service manager directs staff to ensure that customers are satisfied with their dining experience, and manages the business to ensure that it is profitable. The food service manager ensures an exceptional customer experience that supports our purpose to “Leave ‘em Better”.

Essential Functions

• Be reliable, punctual, honest, and have a good attitude.
• Excellent customer service skills.
• Good verbal communication skills.
• Ability to operate cooking and food preparation equipment.
• Understanding of proper food handling and sanitation procedures.
• Knowledgeable about company’s products and services, and customer-related policies.
• Hire, train, oversee, and sometimes fire employees.
• Ability to lead and supervise other team members effectively.
• Schedule staff hours and assign duties.
• Manage budgets and payroll records.
• Establish standards for personnel performance and customer service.
• Manages/Oversee all day-to-day food service operations with a focus on delivering a great guest experience.
• Reliable transportation
• Abide by all applicable local, state, and federal laws and regulations/certifications.
  
  

Additional Responsibilities

• Demonstrate the ability to communicate at all levels of the Company; clearly and concisely express opinions, conclusions, and recommendations
• Ability to work on tight deadlines in a fast-paced, team environment
• Demonstrate and practice corporate values, behaviors, and acts in an ethical and lawful manner at all times to include being a person of integrity, dependability, and be inspirational
• Ability to train other team members on company policies, practices, and procedures
• Inspects the supplies, equipment, and work stations.
• Follows and ensures all employees comply with all safety and sanitation guidelines and regulations to ensure quality food service.
• Participate in proactive team efforts to achieve departmental and company goals
• Ensure the proper execution of all assigned store level marketing programs.
• Check in external and internal vendors according to corporate procedures.
• Provide leadership to others through example and sharing of knowledge/skill.
• Be an example of consistency and professionalism for all team members.
• Ability to clearly perform and coach others in the expectations of all positions within the store.
• Order food and beverages, equipment, and supplies.
• Oversee food preparation, portion sizes, and the overall presentation of food.
• Ensures fresh food is ready and available according to operating expectations and standards
• Address complaints regarding food quality or service.
• Performs other related duties as assigned.
• Report all unsafe activities to supervisor and/or Human Resource.
  
  

Qualifications: Experience, Competencies, and Education

• Education and Experience:
• Customer relationship experience is required
• Successful completion of on-the-job training.
• Physical Requirements:
• Ability to lift up to 50 pounds
• Prolonged periods standing and walking.
• May need to work nights, weekends, and holidays on a rotating basis.
• Ability to perform repetitive movements over long periods of time.
• May be required work in excessive heat and cold in association with the kitchen environment.
• Competencies:
• Patience and expertise that is required to direct and conduct training.
• Basic computer skills with the ability to operate multiple devices.
• Possess the desire and ability to understand various computer software programs such as Microsoft Excel, Outlook, and word.
• Have a good understanding of the register systems, troubleshooting, and the back office software.
  

Benefit Opportunities

• Free work uniforms
• Free fountain drinks up to 32 oz, while on the clock
• Daily Pay Partner
• Health, dental, vision, disability, life, and critical Illness insurance plans are available
• Eligibility based on average weekly hours worked and tenure
• Vacation, Holiday and Bereavement leave.
• Eligibility based on average weekly hours worked and tenure
• 401K Retirement plan
• Eligibility after 90 days of employment