R&D Customer Focus Director

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R&D Customer Focus Director

We are seeking an experienced and dynamic R&D Leader to lead our customer oriented Technical Solution Team. The leader will empower our customers with technical solutions by providing support and delivering technical solutions, addressing challenges of our clients enabling them to achieve their goals. The ideal candidate is customer obsessed and possesses strong leadership skills, deep technical hands on expertise, and a passion for driving innovation and excellence.

What You Will Do

• Lead a team that will:
• Build internal tools to the customer support team to handle repetitive tasks.
• Triage advanced customer customization/misconfiguration issues escalated by support teams.
• Resolve the majority of our customer bugs that are shipped to R&D.
• Provide tailored solutions (approved by R&D) to customer retention & sales teams where required.
• Partner with Customer Support as trusted advisor to customer related issues, solutions and education and take part in customer calls where needed.
• Be empowered customer advocate taking part on features and issues prioritization with R&D.
• Lead, mentor, and develop a high-performing team of technical solution specialists, providing guidance, support, and coaching as needed.
• Foster a collaborative and inclusive team culture that promotes innovation, creativity, and continuous improvement.
• Collaborate with senior leadership to define and execute the team's vision, mission, and long-term objectives.
  

What You Will Bring

• Bachelor's degree in Computer Science, Engineering, or a related field, advanced degree preferred.
• Years of experience in technical solution and R&D roles with demonstrated experience in managing teams & delivering successful outcomes.
• Hands-on experience in writing code, system designs and troubleshooting.
• Strong leadership and management skills, with the ability to inspire, motivate, and develop teams to achieve their full potential.
• Excellent communication, interpersonal, and negotiation skills, with the ability to effectively collaborate with clients, stakeholders, and team members.
• Proven ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
  
  

Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.

In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.

Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.

$185,200—$254,650 USD

About Us

ZoomInfo (NASDAQ: ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams — all in one platform.

ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.

ZoomInfo is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunities for applicants and employees regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic or status protected by applicable law. At ZoomInfo, we also consider qualified candidates with criminal histories, consistent with legal requirements.