Director of Infrastructure

Director of IT Infrastructure and Engineering

The Director, Technology Infrastructure and Engineering provides strategic vision and leadership for all aspects of the Information Technology Infrastructure within the company. This position will set architectural standards, determine strategic direction, and establish projects to continuously improve the company’s data network, Microsoft infrastructure, messaging, and telecommunications systems. The position will also have oversight of the day to day activities of the IT Infrastructure Engineering Team, providing leadership and guidance for employee development and project excellence.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Identifies emerging technical trends and disruptive technologies and determines applicability for the company
• Provides top level oversight for infrastructure consolidation initiatives inclusive of Microsoft 365 instances as well as Google Suite instances
• Design enterprise solutions that are scalable, adaptable, and in synch with ever changing business needs and technology capabilities
• Manage third party vendors delivering both project implementation and ongoing support services
• Installation, configuration, maintenance, troubleshooting, and tuning of enterprise client/server technologies such as Azure, Microsoft Windows Server, AWS, Microsoft 365
• Provide third level support to assist with resolving complex technical problems
• Lead effort for root cause analysis for all major infrastructure incidents and outages
• Reviews and Negotiates all data and telecommunications contracts and agreements
• Performs analysis of Telecommunications and Network needs and leads the design of Telecom and Network architecture, integration, and installation
• Coordinates and works collaboratively with other departments in order to understand and meet business requirements
• Responsible for Telecommunications and Data Networks disaster recovery plans
• Evaluates Telecommunications and Network system requirements and capabilities and makes recommendations
• Owns the enterprise IT budget ensuring proper financial budgeting and compliance of actuals to budget
• Prepares and maintains documentation of Telecommunications and Data Networks configurations
• Develops and maintains detailed documentation of architected network solutions, as-built and proposed WAN/LAN topology, and provides expertise across IT and the enterprise in areas of design, security, WAN, LAN, and associated concepts
• Bear responsibility for all team members, their assignments, their performance, attendance, career growth, cross-training and professional development
• Responsible for on-going staff management, coaching, and job specific educational planning and corrective action as needed
• Ensure successful implementation all Information Technology infrastructure projects

REQUIREMENTS

• 5 years of experience managing Information Technology teams
• 10 years of technical experience in telecommunications and data networking
• Advanced understanding of layer-2 and layer-3 switching and routing
• 10 years Cloud Experience: Microsoft Azure, Office 365, G-Suite, PaaS, IaaS, SaaS
• Experience designing an Active Directory for a large, geographically dispersed enterprise.
• Strong interpersonal and professional skills required
• Strong written and verbal communications skills required with particular emphasis on delivery of high quality technical documentation as related to technical implementations
• Ability to communicate with senior and executive leadership
• Proven abilities in the use of MS Visio for network topology documentation
• Minimal travel required (~15%)

Education

Bachelor’s degree (BS or BA) required

Master’s degree preferred