Digital Communications Analyst

Summary

Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at www.jobs.irs.gov

Learn more about this agency

This job is open to

• Career transition (CTAP, ICTAP, RPL)
  
  

Federal employees who meet the definition of a "surplus" or "displaced" employee.

• Federal employees - Competitive service
  
  

Current or former competitive service federal employees.

• Internal to an agency
  
  

Current federal employees of this agency.

• Land & base management
  
  

Certain current or former term or temporary federal employees of a land or base management agency.

• Military spouses
• Veterans
  
  

Videos

Duties

WHAT IS THE ONLINE SERVICEDIVISION?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies Will Be Filled In The Following Specialty Areas

OS-Digital Products

The following are the duties of this position at the full working level.

• Participates in the creative design and development of online products, services and content to include development of business cases and working with business owners to develop and analyze requirements and define features; creating or documenting user stories, epics, and acceptance criteria; conducting backlog grooming and prioritization; establishing milestones and priorities; identifying features and supporting development of products. Participates in business development activities for new products and services. Engages in appropriate stakeholder communications, including but not limited to focal areas such as business product requirements, customer segments and characteristics, business processes (including adaptability to online tools), and other topics. (Approx. 25%)
• Monitors relevant news, conversations and trends in digital technologies such as secure messaging, chatbots, artificial intelligence and emerging technologies to work with partners internally and externally to identify and assess new opportunities and technologies to enhance customer experience. Guides exploration of new and alternative ways to engage in and leverage digital products in support of strategic business priorities. Works with technology and design teams to facilitate the integration of emerging technologies across the IRS and contributes to the design, development, deployment and support of digital initiatives. Educates internal teams on how new emerging technologies can be used to achieve IRS objectives. Identifies and pursues training opportunities to keep abreast of changes in the digital space. (Approx. 25%)
• Designs, establishes, configures and customizes digital technologies to integrate with IRS digital platforms to provide customers a seamless experience. Coordinates installation efforts to deliver digital technology products and capabilities to customers. Identifies, recommends, develops, implements, and supports cost-effective digital technology solutions. Develops and maintains strong working relationships with key stakeholders within Technology and the Business areas. Serves as an internal subject matter expert providing knowledge and advice related to specific technological products or issues. Contributes in developing and administering training programs, and for creating help guides and other tech related materials. (Approx. 25%)
• Gives presentations or briefings on all aspects of the project and participates in phase, milestone, and final project reviews. Prepares action plans and schedules for various phases of project accomplishment, both short and long-range; ensure that plans are consistent with Service goals, schedules and policies. Monitors project status and adjust work plans for project accomplishment. Conducts in-depth analyses of project data, requirements, and impact; identify problem areas and determine how to resolve them. Supports the development of strategic and tactical plans and approaches to short, medium-, and long-term digital technology projects and products. Prepares directives, issuances, memoranda, policy statements, and other written guidelines and recommendations relating to the project. (Approx. 25%).
  
  

Performs other duties as assigned

This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.

Requirements

Conditions of Employment

• Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240))
• A 1-year probationary period is required.
• Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• Undergo a review of prior performance/conduct and an income tax verification. Refer to "Get Your Tax Record" at http://www.irs.gov/(https://www.irs.gov/individuals/get-transcript) to check the status of your account, balance owed, payment history, make a payment, or review answers to tax questions. If you are not in compliance, you will be determined unsuitable for employment with IRS.
• This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time. For more information regarding your rights refer to Noncriminal Justice Applicant's Privacy Rights - FBI, FD-258 Privacy Act Statement - FBI, and SEAD-3-Reporting-U.pdf (dni.gov).
• Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
• If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These documents must be unexpired original or certified copies.
  
  

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis.

To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement:

GS-9 LEVEL: To be eligible for this position at this grade level, you must meet one of the following:

SPECIALIZED EXPERIENCE: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service. Specialized experience for this position includes: experience using analytical and evaluative methods and techniques to research emerging technologies and provide assistance on design, development and implementation strategies for emerging digital products. Analyzed, designed, and configured new digital capabilities to present a modern and appropriate Web experience. Experience with the design and deployment of customer facing digital technologies such as secure messaging, chatbots, artificial intelligence and survey tools. Experience using web technologies such as JavaScript/jQuery, frontend frameworks, HTML5, APIs, relational databases, and cloud platform infrastructure to help run analysis and implementation of Web applications.

OR

EDUCATION: You may qualify based on education as follows: A Master's or equivalent graduate degree in a related field of study that demonstrated the knowledge, skills, and abilities necessary to do the work.

OR 2 full years of progressively higher-level graduate education leading to a graduate degree in a related field of study identified above.

OR

COMBINATION OF EXPERIENCE AND EDUCATION: At least 1 year of combined graduate education and experience as defined in paragraphs above

GS-11 LEVEL: To be eligible for this position at this grade level, you must meet one of the following:

SPECIALIZED EXPERIENCE: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-9 grade level in the Federal service. Specialized experience for this position includes: Assisted in the design, establishment, configuration, and customization of digital products or technologies to integrate with digital platforms and provided a seamless digital communication experience; experience working with business stakeholders to understand functional requirements and convert to technical specifications or potential solutions; assisted with the coordination and installation efforts to deliver digital technology products and capabilities to customers. Experience supporting technology and design teams to facilitate the integration of emerging technologies; and contributed to the design, development, deployment, and support of digital initiatives. Experience using web technologies such as JavaScript/jQuery, frontend frameworks, HTML5, APIs, relational databases, and cloud platform infrastructure to run analysis and implementation of web applications.

Experience using verbal and written communication principles and techniques to articulate findings, prepare reports and make recommendations to management.

OR

EDUCATION: You may qualify based on education as follows: A Ph.D., or equivalent doctoral degree in a related field that demonstrated the knowledge, skills, and abilities necessary to do the work.

OR 3 full years of progressively higher-level graduate education leading to a graduate degree in a related field of study identified above.

OR LL.M., if related.

OR

Combination Of Experience And Education

You may qualify with an equivalent combination of education and experience.

GS-12 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service.

SPECIALIZED EXPERIENCE: Specialized experience for this position includes experience designing, establishing, configuring, and customizing digital products or technologies to integrate with digital platforms to provide a seamless digital communications experience. Experience working with business stakeholders to understand functional requirements and convert to technical specifications or potential solutions; coordinating installation efforts to deliver digital technology products and capabilities to customers. Experience working with technology and design teams to facilitate the integration of emerging technologies; contributed to the design, development, deployment, and support of digital initiatives. Experience using web technologies such as JavaScript/jQuery, frontend frameworks, HTML5, APIs, relational databases, and cloud platform infrastructure to help run analysis and implementation of web applications. Experience communicating effectively both verbally and in writing to prepare reports and assessments and articulating differing viewpoints to make recommendations to management/Senior leadership.

TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".

For more information on qualifications please refer to OPM's Qualifications Standards.

Education

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

Additional information

• We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.
• The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.
• This is a bargaining unit position.
• Tour of Duty: Day Shift - Start and stop times between 6:00 a.m. and 6:00 p.m.
• Alternative work schedule, staggered work hours or telework may be available.
• Relocation expenses -NO
• In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
• Telework Eligible Positions: Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.
• As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.
• Benefits
  
  

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination. Applicants who disqualify themselves will not be evaluated further.

Rating: Your application will be evaluated on the competencies of the position to be filled per the IRS Merit Promotion Plan in the following areas:

• Configuration Management
• Customer Service
• Problem Solving
• Requirements Analysis
• Systems Engineering
• Teamwork
• Technology Awareness
  
  

Your application will also be rated and ranked among others, based on your responses to the online questions regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.

IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/

Referral: You will be assigned to one of three quality groups. Each group represents a quality level (i.e., Superior/Best Qualified, Highly Qualified, Qualified). Candidates will be considered in quality group order. If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. Federal employees must meet time-in-grade requirements and current employees must have at least a fully successful or equivalent performance rating to receive consideration.

You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP), you must receive a score of Highly Qualified or better to be rated as well qualified to receive special selection priority.

Non-Competitive Hiring Authorities: If you are applying under a non-competitive or special hiring authority (e.g., Military Spouse), you will still be required to complete the online assessment, however the results will not be used to rate and rank your application. Your resume and supporting documentation will be used to determine if you are minimally qualified for this job.

Required Documents

The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.

• Resume - Your resume MUST contain dates of employment (i.e., month/year to month/year or present). To ensure you receive full credit for relevant experience, include the hours worked per week. We recommend that your resume not exceed 5 pages. If including Federal service experience, you MUST provide the pay plan, series, and grade, i.e., GS-0301-09. If the pay plan, series, and grade are not provided, it may result in an ineligible determination.
  
  

Your resume must NOT include photographs, classified or government sensitive information, social security number (SSN), encrypted/digitally signed documents, or other inappropriate material or content. If your resume contains prohibited information as listed above, your application will be determined ineligible, and you will not receive consideration for this position. (Cover letters are optional.) Please view Resume Tips.

It is also recommended that your resume not include personal information such as age, gender, religion, race, disability, etc.

• Online Application - Questionnaire
• Education - See Education Section above
• Registration/License (if applicable) - active, current registration/license
• Current and Former Federal Employees (if applicable) - You MUST submit a copy of your most recent SF-50 (Notification of Personnel Action) or equivalent personnel action form which shows your current grade and competitive service status (Position Occupied/Block 34 should reflect "1" and Tenure/Block 24 should reflect "1" or "2"). If applying for a higher grade, it is recommended that you provide an SF-50(s) or equivalent which clearly demonstrates you meet the 52-week time-in-grade requirement (e.g., Promotion with an effective date more than one (1) year old, Within-Grade-Increase at the highest grade held).
• Appraisal/Awards (if applicable): You are strongly encouraged to submit a copy of your most recent, signed, completed annual performance appraisal which includes the final rating and copies of any incentive/performance awards you received. Providing these documents allows the selecting official information surrounding your potential to fulfill the duties and responsibilities of the position being filled.
• Veterans Employment Act (VEOA) of 1998 (if applicable) - You MUST submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge. If you are serving under active duty, provide certification from the Armed Forces that you will be discharged or released within 120 days from the date of certification. The certification must indicate your dates of service, rank and that you will be separated under honorable conditions.10-point preference eligible - Submit an Application for 10-point Veteran Preference, SF-15, along with the required documentation listed on the back of the SF-15 Veterans Affairs/Armed Forces certification must include the percentage of the service-connected disability or disabilities (including the "combined" percentage if you have more than one disability). Refer to FedsHireVets for additional information on VEOA
• Military Spouses (if applicable) - You MUST submit verification of the marriage to the service member (i.e., a marriage license or other legal documentation verifying marriage) AND:
• a copy of your spouse's active military orders; OR
• verification of your spouse's 100% service-connected disability (e.g., VA Letter and/or DD-214); OR
• verification of the service member's death while on active duty (DD-1300/Death Certificate). You are not eligible if you were not married to the veteran at the time of death or have since remarried.
• Career Transition Assistance Plan (CTAP) (if applicable) - You MUST submit the required documentation as outlined at: Career Transition Assistance Plan (CTAP). If you are an IRS CTAP eligible, you can apply for jobs within and outside the commuting area. If you are a Treasury CTAP eligible can apply for jobs within the commuting area.
• Interagency Career Transition Assistance Plan (ICTAP) (if applicable) - If you are a displaced or surplus Federal employee, click Interchange Career Transition Assistance Plan (ICTAP) for eligibility and a detailed list of required documents.
  
  

Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).

How to Apply

The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date 07/18/2024 and/or cut-off dates in this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.

To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12464137

• To begin the application process, click the "Apply Online" button.
• You will be re-directed to USA STAFFING to complete your application process; answer the online questions and submit all required documents. (To