CRM Administrator - Senior

JOB DESCRIPTION

This position is responsible for the implementation and support of the Salesforce CRM Enterprise platform at UT Health San Antonio. The successful candidate must be able to intake and define work by communicating directly with stakeholders to design highly usable, scalable, extensible, and maintainable solutions. They will be expected to contribute to defining and governing standards, creating/delivering training, implementing design patterns, and mentoring other administrators on our team and across the institution.

RESPONSIBILITIES

• Provide day-to-day support and Salesforce.com administration
• Proactively seek out and identify needed system changes or enhancements the end‐user experience.
• Manage the change control process and all processes that impact / relate to Salesforce.com
• Manage new releases of SFDC and efficiently roll out new features
• Create and maintain fields, views, reports, dashboards, custom objects, campaigns and other Salesforce.com objects and functions.
• Create and manage user accounts and groups including security configuration.
• Create and maintain documentation on processes, policies, application configuration, and help related materials for users.
• Strong knowledge and comprehension of the Salesforce architecture of the organization being analyzed including business models, structure, relationships between business units and key stakeholders of those units.
• Provide mentoring and cross-training to peers and interdependent team members.
• Contribute to the requirements gathering, analysis, and development phases of multiple initiatives and/or projects.
• Work interdependently with technical infrastructure teams, application teams, and business units to ensure service delivery is meeting business objectives.
• Create and administer training to existing or new users/groups and provide one to one training to end users on an on‐going basis.
• Expand use of Salesforce.com – attend planning meetings, assist with determining if /how Salesforce.com can be used in new ways as opposed to purchasing a new internal system.
• Communicate regularly with user base regarding new features, enhancements, and changes to the system.
• Be the institutions' SME on Salesforce.com
  
  

QUALIFICATIONS

• Proficiency: Expert in Salesforce and highly proficient using Microsoft Office applications.
• Ability to upload data into Salesforce.com
• Knowledge and ensuring best-practice usage of Salesforce.
• Ability to diagnose and troubleshoot Salesforce issues.
• Ability to define and design Salesforce solutions that scale.
• Achieves Results: Reflects a drive to achieve and outperform, continuously looking for improvements, and accepts responsibility for actions and results
• Builds and Shares Knowledge: Develops and shares subject matter expertise/reusable assets that can be readily applied to new tasks
• Business Partnering: Promotes collaboration and the sharing of ideas and perspectives with other internal functions and stakeholders
• Critical Thinking: Methodically analyzes and evaluates business problems by defining the challenges, identifying alternatives, and making timely decisions
• Manages Change: Anticipates and drives change in order to meet organizational goals
• Manages to Results: Contributes to the successful realization of goals and demonstrates accountability for goal realization
• Problem Solving: Identifies and solves problems using data collection methods, analysis, experience, and judgment
• Teams with Others: Creates an environment that values individual perspectives while driving towards common goals; assists teammates as necessary
• Ability to maintain and design advanced Reports, Dashboards and Business Process automation
• Experience working with AGILE/SCRUM methodologies.
  
  

Education:

• Bachelor's Degree in a related field or equivalent work experience.
  
  

Experience:

• Minimum 5 years of SalesForce Administration in a large organization environment.
• 1 year or more Experience working with AGILE/SCRUM methodologies.
  
  

REQUIRED SKILLS

1 year or more Experience working with AGILE/SCRUM methodologies.

REQUIRED SKILLS

Minimum 5 years of SalesForce Administration in a large organization environment.~1 year or more Experience working with AGILE/SCRUM methodologies.

ABOUT US

Benefits Overview

UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.

Medical - UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists.

Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.

Vision - Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits. Life Employees receive $40,000 of group term life insurance and $40,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.

Retirement - Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.

Time Off - A generous leave program offers multiple paid leave options:

• Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.
• Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.
• Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
• Holidays: 12 set paid holidays each year plus three floating holidays, which can be used anytime during the fiscal year.
  
  

FSAs - Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.

Discounts - Employees enjoy a range of discounts on services, tickets, and gym membership.

EEO Statement

UT Health San Antonio is an equal employment opportunity and affirmative action employer. It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.