Coordinator, Quality & Care

Position

JOB TITLE: Coordinator, Quality & Care

Job Purpose

At Dior Couture, we pride ourselves on delivering unparalleled quality and exquisite craftsmanship. Our commitment to excellence extends from our innovative designs to our meticulous quality control processes. We are seeking a dedicated Quality & care Coordinator to join our team and ensure that our high standards are consistently met across our stores, while also enhancing our customer care and repair services.

Job responsibilities

Tasks And Responsibilities

• Quality Assurance:
• Develop and implement quality control procedures in collaboration with the Quality Assurance Manager.
• Conduct regular audits and inspections of products in stores to ensure compliance with our quality standards.
• Identify areas for improvement and work with store managers to address and rectify quality issues.
• Train store staff on quality standards and procedures to ensure consistent customer experiences.
• Customer Care:
• Lead the customer care team to provide exceptional service, addressing customer inquiries and complaints promptly and professionally.
• Oversee the resolution of customer issues, ensuring satisfaction and maintaining brand loyalty.
• Develop and implement customer care policies and procedures to enhance the overall customer experience.
• Repairs Services:
• Manage the repair services process, from receiving and evaluating repair requests to coordinating with repair specialists.
• Ensure timely and high-quality repairs that meet our brand's standards.
• Maintain accurate records of repair activities and communicate effectively with customers regarding the status of their items.
  
  

Profile

• Collaboration & Communication:
• Collaborate with cross-functional teams, including design, production, and retail, to ensure a cohesive approach to quality management.
• Communicate effectively with store managers, staff, and customers to address quality-related concerns and feedback.
• Prepare and present regular reports on quality performance and customer care metrics to senior management
• Continuous Improvement:
• Monitor industry trends and best practices in quality assurance and customer care to keep the brand at the forefront of excellence.
• Propose and implement initiatives to improve quality control processes and enhance the customer experience.
• Foster a culture of continuous improvement and quality awareness within the organization.
  
  

Skills And Competenticies

• At least 1-2 years of experience in quality assurance, quality management
• Strong understanding of quality control methodologies and customer care principles.
• Experience in luxury industry or retail industry is a plus.
• Excellent organizational skills, with the ability to manage multiple tasks and priorities.
• Strong time management skills with the ability to work under specific timelines and fast-paced environments.
• Strong verbal and written communication and interpersonal skills, with a customer-centric mindset. Ability to work across different functional areas and levels of organization.
• Proficiency in Microsoft Office Suite and familiarity with quality management software.
  
  

The selected candidate will be offered a salary within the range of $70,000 - $80,000 annually, plus bonus eligibility. The salary offered will be dependent upon the candidate’s relevant skills and experience. Christian Dior Inc. offers comprehensive benefit plans such as medical, dental, vision, Flexible Spending Accounts, and short and long-term disability. Additional employee perks include, but are not limited to employee discount program, various paid time off, volunteer time off, holidays, mental health and wellbeing support, family-friendly benefits, reproductive health care, child and elder care services, commuter benefits, 401k plans with an employer contributions matching plan, employee referral program, and more.

Additional information

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the Houst of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.