Experience using computer programs like Word, Excel, Access and Gmail with the capacity to learn other technical skills.
Strong organizational skills to manage high volumes of incoming and outgoing mail
Professional demeanor and strong customer service skills to work with a large number of faculty, staff, students, and third-party vendors.
Must be detail oriented and adept at multi-tasking.
Interest in understanding and supporting John Carroll’s mission to inspire individuals to excel in learning, leadership, and service in the region and in the world.
Preferred Qualifications
1-2 years experience in a Mail room center setting.
Duties And Responsibilities
Receiving and Sorting: Collecting incoming mail and packages, sorting them based on recipients or departments, and ensuring timely delivery.
Outgoing Mail: Processing outgoing mail and packages, including postage, labeling, and coordinating with shipping carriers for delivery.
Mail Tracking: Implementing systems to track incoming and outgoing mail and packages, ensuring accountability and timely delivery.
Customer Service: Providing assistance to students, faculty, and staff regarding mail-related inquiries, addressing concerns, and providing solutions to delivery issues.
Equipment Maintenance: Overseeing the maintenance and operation of mailroom equipment such as postage meters, sorting machines, and package scanners.
Compliance: Ensuring compliance with postal regulations, college policies, and security protocols related to mail handling and delivery.
Inventory Management: Managing supplies such as envelopes, packaging materials, and postage stamps to ensure adequate stock levels for mailroom operations.
Collaboration: Collaborating with other departments, such as facilities management and IT, to address mail center needs.
Budget Management: Monitoring and managing the budget for mailroom operations, including expenses related to equipment, supplies, and postage and shipping cost.
Supports and provides occasional coverage to the copy center.
Supervise undergraduate work study students for the department. Oversee that projects are done correctly and in a timely manner.
Other duties as assigned.
AS778P
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Higher Education
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