Senior Operations Manager

“R1 RCM India is proud to be a Great Place To Work® Certified™ organization. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare simpler’ and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities”

Designation: Senior Operations Manager- Medical Coding Quality

Reports to (level of category): Operations Delivery Leader

Primary Responsibility

Performance and People Management

i. Performance Management

Operational Service Delivery – SLA Metrics and KPIs

ii. People Management

Attrition & ESAT

Employee Engagement

Role And Responsibilities

Skills Required*

Candidate should be certified from AAPC/AHIMA

Candidate should have at least 1 year experience in managerial role in medical coding quality along with 8 plus years of experience in medical coding/Quality.

Should possess excellent domain knowledge around medical coding and RCM business

Effectively manage all types of Quality activities across the coding domain and always strive for process improvement initiatives.

Strong coding domain expertise along with experience of managing Teams with multispecialty coding like Profee, Outpatient, Surgery, Denials, ED Profee/facility and (or) value-based care.

Should be able to multitask and handle Onshore and Global stakeholders effectively.

Should possess good decision-making abilities & Result oriented approach.

Strong communication, Analytical and presentation skills.

Excellent Team Handling & People management and Leadership skills.

Position requires employees to work Hybrid.

Knowledge of Quality tools/Quality Assurance methodologies with Six Sigma certification is preferable.

Additional Skills Required

• Proficient in MS Excel
• Strong ability to analyze raw data, draw conclusions and develop actionable recommendations
• Ability to handle multiple tasks of reporting simultaneously
• Ability to adapt quickly to new and changing technical environments as well as strong analytical, problem solving and quantitative abilities.
• Solid verbal and written communication skills are required
  
  

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

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