CodersBrain Gurgaon, Haryana, India

Incident manager_Hemanth_IBM

CodersBrain Gurgaon, Haryana, India

1 year ago

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Job Position: Incident manager

Payroll Company: Codersbrain Technology Pvt. Ltd.

Location- Gurgaon (Work from office)

Experience: 8 years

Notice Period: Immediate to 15 Days.

Key Accountabilities

Respond immediately to Impact 1 or 2 notifications.
Facilitate the technical and business conference calls.
Oversee Service Restoration plans formulated by technical teams and track progress of actions
Ensure support teams engage promptly to resolve the incident and restore service.
Provide leadership, resolve potential conflicts and drive decisions / outcomes.
Ensure the incident is communicated to the business areas promptly and provide regular progress updates
Escalate to and communicate with Risk & Oversight teams and Technology Management.
Interface with Change Management function to ensure that any production and emergency fixes are applied.
Ensure that a Post Incident Report is published for all outages.
Work with Problem Management to ensure that technology teams take ownership of any outstanding actions and root cause analysis
This role would also require to cover different shifts including late nights.

Skills And Experience

The candidate should ideally have extensive experience within the Service Management functions
An advantage would be ITIL certification to Service Management Foundation level, as a minimum
The ability to interact successfully with all levels of the Business Customer and Technology organisation
A technical understanding and ability to translate technical details into easily understood business concepts
Inclination towards innovation, proven record of implementing automations, new ways of working within the process to improve efficiency.
An understanding of the Customer’s business and how Technology contributes to the delivery with products/services
Strong Relationship Management skills
Excellent communication and negotiation / influencing skills
Ability to work to tight deadlines and to function successfully under pressure
Experience in chairing meetings is required both via telephone and face to face.
Preferably qualified to degree level, or equivalent experience.
Team player, with a confident, outgoing personality
Good judgement & analytical skills
Ability to think creatively and critically
Willingness to cover shift working patterns.
Ability to consume content that's way outside your comfort zone

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Seniority level
Associate
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting

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