To identify, analyse, and document business requirements, and to recommend and implement improvements to processes through redesign, digitization, automation, or management, ensuring operational efficiency and enhanced client satisfaction.
Required Qualifications
Diploma/Bachelor's degree in Business, Finance, Economics, Information Technology, or a related field.
Technical Competencies & Experience
1- 2 years of experience in a Business Analyst position.
Proficiency in MS Office (Word, Excel, Outlook).
Experience with Pastel Evolution is advantageous.
Experience Planning, designing, developing, and launching business systems.
Manage incidents, bug fixes, and change requests.
Propose recommendations to improve, redesign, digitize, automate, or manage client processes.
Identify opportunities for process simplification and automation.
Conduct research and analysis to assist clients.
Support system incidents and user queries.
Recommend and implement operational efficiency improvements.
Develop specifications for business information services.
Valid driver's license and own reliable transport.
Behavioural Competencies
Excellent interpersonal skills.
High attention to detail
Communication Skills
Adaptability.
Analytical Thinking
Customer-Focused
Initiative
IMPORTANT - Only shortlisted candidates meeting the above criteria will be considered. If you do not hear from us within two weeks of applying, please consider yourself unsuccessful.
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Desired Skills
business systems
Communication Skills
Customer-Focused
Seniority level
Entry level
Employment type
Full-time
Job function
Research, Analyst, and Information Technology
Industries
Staffing and Recruiting
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