Purpose of Role: The Virtual Veterinary Technician role will support a digital proactive health strategy being launched by IAMS. This individual will be primarily responsible for engaging directly with pet parents via live chat in the areas of client education and generalized advice. Qualified applicants will excel at actively listening, communicating with empathy, and providing knowledgeable information. This position is part-time and hours will depend on applicant availability and business needs.
Principal Responsibilities:
Engage with pet parents virtually and respond to questions via live chat
Provide veterinary advice in a manner compliant with the AVMA guidelines
Collect relevant pet information to effectively assess the situation and assist pet parents with connecting with a local provider if necessary
Be driven to resolve pain points quickly while building connections and trust with pet parents through accurate and credible knowledge sharing
Use pet parent information to provide personalized communication and determine the best actions
Proactively provide pet parents with relevant and approved educational resources as needed
Provide pet parents with nutritional guidance
Demonstrate integrity and ethics in all actions and behaviors
Key Supporting Competencies
Create a great consumer experience
Positive and upbeat tone
Timeliness
Listening
Composure
Integrity & Trust
Customer Focus
Problem-Solving
Conflict Management
Minimum Qualifications
Credentialed and Registered (LVT, RVT, CVT) Veterinary Technician
Positive, service-oriented attitude
Minimum 1 year of experience in related virtual work (veterinary medicine)
Access to a laptop and a reliable internet connection, and the ability to use common communication tools to interact with clients on issues related to pet health and education
Preferred Qualifications
3-5 years of veterinary hospital and/or clinic experience
Experience in teleadvice/telehealth
Experience with problem-solving and critical-thinking skills
Proven organizational skills
If you're looking for an opportunity where you can take ownership of your work, where the pace is fast, and the environment is built around the importance of open communication, then we want to hear from you.
We value a diverse work environment and encourage qualified individuals to apply, regardless of race, religion, disability, national origin, veteran status, gender, and age. Mars Petcare US is an Affirmative Action and Equal Opportunity Employer.
Visit www.mars.com to learn more about the company and for information about all current openings. Please, no agencies.
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Seniority level
Entry level
Employment type
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Job function
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