Maintain department instrument listing and calibrations for inside and field service.
Performing administrative tasks such as opening and managing Service Order cases, providing service reports, and documenting expenses to the Accountability Department.
Open ticket in SAP in case of Technical Support and assign it to the right person in the Aftersales Group
Coordinate with the customer by sending the tariff form in case of technician intervention request.
Handle Service Orders under own responsibility and promptly inform the ATSG Management about the job status, whether it's under warranty, to be invoiced, or FOC for a special decision/agreement from the Sales referent.
Check and get approval of FST’s expenses and time sheet
Requirements
Excellent Customer Service presence over the phone and occasionally in person.
Provide technical telephone support for Customers and FSTs, research and secure answers to problems.
Provide after-hours technical support as part of an on-call rotation.
Aptitude to learn and disseminate technical information and documentation related to equipment, systems and controls.
Ability to read and interpret electrical controls schematics as well as systems installation and flow diagrams.
Ability to become proficient at learning and using SAP and associated programs within to conduct daily business.
Seniority level
Entry level
Employment type
Part-time
Job function
Design, Art/Creative, and Information Technology
Industries
Machinery Manufacturing
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