Repair Options Data Analyst

Job Details

Description

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits Include

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness Accidental Insurance, ID WatchDog and discounted employee phone plans.
  
  

The Repair Options Data Analyst is primarily responsible for review, creation, and analysis of service repair options performance within the Wagner Equipment Co. business system in a manner that reflects the company’s vision of working as “One Professional Team.” Repair Options are the foundation of our service pricing strategy to customers. Standard work drives our service efficiency for added safety, consistency, quality and profitability of Repair Options. Review and maintenance of Repair Options and standard job performance in our service areas will enhance productivity in the service operational areas.

Pay Rate: $61,665.61 - $84,845.04 Annually

Pay rate is dependent upon education & experience.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Analyzes standard job and Repair Option performance on work orders compared to historical performance
• Builds standard work processes related to Repair Options in all service areas
• Performs analysis on all systems used to review, create, update, and distribute service repair options, (i.e., DBS, Builder, Quoter, MS Excel, SalesLink, and etc.)
• May participate in the service definition committee meetings
• Develops reports about service Repair Options and standard work as necessary
• Work with service operations to determine the need for new repair options
• Work with service operations to understand the reasons for repair option variances and how to correct these
• Analysis of service performance on standard jobs relating to target labor hours vs. actual labor hours, target parts and misc. charges compared to actual
• Makes recommendations for changes to standard jobs based upon analysis of work order performance
• Works with Marketing, IT, Product Support and Service Operations to create and maintain the Repair Options quoting tools
• Other duties as assigned by manager
  
  

Required Education And Experience

• High School Diploma or GED
• Some College or Trade School Preferred
• 3-5 years’ experience performing service work on heavy equipment, preferably Caterpillar equipment
• 3-5 years administrative/clerical experience
  
  

Physical Demands & Competencies

• Standing, walking, talking, sitting, use of hands & hearing
• Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Familiarity with the function and relationships of machine components (Ex: boom cylinders, hydrostatic drive, hydraulic pumps, transmissions, final drives, crankshaft, camshaft, torque converter, cylinder heads, intake & exhaust valves, turbo chargers, etc.)
• Basic knowledge of Microsoft Word, Outlook, and Excel
• Basic knowledge of DBS
• Intermediate knowledge of ET/SIS 2.0/STW
  
  

Travel Requirements

• 1- 25%
  
  

Work Environment

• Noise: Moderate
• Indoors
  
  

Other Duties

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.