Manager of Clinical Operations

Title: Manager of Clinical Operations - Licensed Behavioral Health

Department: Clinical Operations

Shift: FT/ 8:300AM - 5:00PM CST / M-F

Location: 4009 N Broadway | 4730 N Winthrop | 5501 S Halsted

Heartland Alliance Health’s (HAH) mission is to transform healthcare for the most vulnerable – particularly people experiencing homelessness, mental illness or addictions, or struggling with multiple chronic illnesses – improving health for all and the well-being of our community.

The Manager of Clinical Operations is responsible for functional and operational oversight and clinical services for Behavioral Health inclusive of clinical supervision and service delivery management, quality management and program development/grant management. Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below.

Essential Duties And Responsibilities

Clinical

• Provides clinical oversight in accordance with HAH core competencies and guidance for HAH operations, including, but not limited to, participant/case/project assignments, staff employment transactions, implementation of policies and procedures, staff training, etc.
• Supervises and prepares performance evaluations for assigned staff.
• Provides direct service to participants, amount is dependent on the number of staff the manager supervises and other duties.
• Remains current in the field of service provided by HAH through self-initiated avenues, as approved by higher level Manager(s).
• Conducts internal and external training, as requested.
• Initiates requests for supervision and interim evaluation/goal setting.
  
  

Administrative

• In collaboration with HR and Business Operations, approves hiring, discipline, promotion, termination and other relevant employment transactions, within defined parameters.
• Ensures Organization policies/procedures for general operations and service delivery. (E.g. personnel, financial, participant eligibility, Standards of Professional Conduct, Ethics, HIPAA etc.) are followed
• Develops the service plan(s) and service delivery model(s), in conjunction with higher level Manager(s).
• Provides training to assigned staff in all facets of the position and tracks their staff members compliance with required training.
• Develops and maintains professional relationships with appropriate groups/organizations, etc., as approved by higher level Manager(s).
• Participates in Management Team meetings and acts as Chairperson as scheduled.
  
  

Quality and Compliance

• Ensures their programs participant in quality improvement plans, and periodically makes appropriate tests of the system.
• Ensures documentation is completed in a thorough, accurate and timely fashion.
• Develops long-range plans, periodic assessment reports, success objectives and other significant strategies and/or systems.
• Ensures the accuracy, substance and timeliness of required reports, projects, schedules and other relevant work products.
• In conjunction with other members of leadership, designs new programs, implements and evaluates new programs in regard to clinical services according to professional standards of practice and HAH core competencies.
• Ensures compliance of the program with the standards of the Organization, subsidiary organization, the Medicaid Rehabilitation Option (MRO), Division of Mental Health (DMH), and all program funders.
• Adheres to professional standards as outlined by governmental bodies, American Psychological Association (APA), National Association of Social Workers (NASW), Illinois Alcohol and Addictions Certification Board (IAACB), and private funding sources. Assists in the development of Organization plans/policies related to professional standards. Provides periodic evaluative reviews and/or in-house and external staff training to ensure that staff understand and continue to adhere to such standards. Initiates requests for assistance or guidance from Supervisor to address new issues or complex concepts affecting adherence to professional standards.
• Other duties as assigned.
  
  

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function

• Education and/or Experience: Master's degree in social work/psychology/related human service field and three years of experience. Experience in clinical supervision, direct clinical service, program planning and development, quality improvement, and management of social service delivery systems required.
• License/Certifications: LCSW/LCPC or LCSW/LCPC eligible and the license is obtained by the end of the probation period.
• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  

While performing the duties of this job, the employee is regularly required to talk and hear

• The employee is frequently required to use hands to key, handle, or feel and reach with hands and arms
• The employee is regularly required to sit, stand and walk.
• The employee must occasionally lift and/or move up to 10 pounds.
  
  

Heartland Alliance Health makes all hiring and employment decisions and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.