This role will be divided as 70% Freight Coordination and 30% Inside Sales
This position offers base pay commission
The Freight/Inside Sales Coordinator will verify and keep records on all incoming and outgoing shipments and prepare items for shipment by performing the below duties to quality and productivity standards. This position will partner with inside and outside sales and management to drive the Company’s strategic vision of being a Brand of Choice for customers; serve as the customer’s advocate by responding to inbound inquiries, exceeding expectations and providing superior customer service to increase customer attraction and retention.
Responsibilities:
Support customers and inside/outside sales as needed
Develop and maintain relationships with customers to ensure proper support and provide a positive customer experience to instill confidence and comfort in every transaction
Serve as a liaison with Outside Sales, Purchasing and toll processor to expedite orders and meet delivery dates
Review, interpret and understand part numbers, instructions and specifications of sales comments, fabrication tickets and delivery tickets
Operate computer to perform Oracle NetSuite system functions as well as UPS Worldship, and maintain shipping/receiving records
Prepare, complete and process necessary paperwork; enter ship quantities in the system
Independently plan, coordinate and schedule activities with various departments and outside carriers to meet scheduled ship dates
Reconcile all freight, making sure when both single and multiple line orders ship together that allocations are correct
Accurately close out shipped orders
Work with both Sales and Operations to coordinate shipments for both LTL and FTL as it relates to shipment time and accuracy and arrange for freight pick up; get proof of delivery when required
Manage inbound and outbound freight appointments
Manage carrier relationships, including the management of discrepancies, vendor visits and coordinating corrections with vendors when necessary
Manage freight claims for facility and follow established processes
Receive products and record the products into our computer system when required
Perform duties to establish Quality Assurance Standards; report defective or substandard material, supplies or products
Confirm money received on all COD orders prior to shipping
Maintain work area and equipment in a clean and orderly condition; follow all safety guidelines
Other duties as assigned
Qualifications:
Education
A high school diploma or GED is required; an undergraduate degree from an accredited college or university with a focus in Business Administration, Finance, Accounting, Economics, Marketing, or related discipline is preferred; in the absence of a degree, directly-related job experience serving in strategic account management and industrial sales role, where a number of years and proven knowledge may offset the degree requirement
Experience & Skills
At least one year of prior professional-level customer service experience
A proven track record of building and maintaining effective customer relationships within different organizations to meet or exceed established goals for product sales
Demonstrated strong organizational abilities and prior experience utilizing a Customer Relationship Management system for business information tracking
Demonstrated ability to work with internal and external customers providing exceptional customer service
Requires solid written and verbal communication skills
Demonstrated mechanical aptitude
Strong analytical, conceptual and planning skills are required.
Excellent math skills and overall PC literacy (Microsoft Office) are required.
Must be detail oriented, self-motivated and disciplined with the ability to multi-task.
Must successfully complete drug screen, physical and E-Verify
The Mazzella Way
Mazzella is a family owned company that puts people first. With over 800 employees and 30 locations we are the humble leaders in the industry. We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
Why Team Members join Mazzella:
Team-oriented environment
A real Work life/ Home life balance
Growth and Development Opportunities including a Lifelong Learning Career Path
Humble, Hungry, Smart Culture
Market Competitive Salaries
Free Virtual Doctor visits with $0 copay (Teledoc)
Mazzella Core Values:
Be Safe - personal commitment to all stakeholder’s well-being; purposeful control of risk
Be a Lifelong Learner – routinely acquire new skills and capabilities that bring value
Be Humble – lack excessive ego or concerns about status; emphasize the Team over self
Be Hungry – always looking for more, self-motivated, and diligent; do more than to just get by, committed
Be Smart – common sense about people, good judgement, and intuition around their impact on group dynamics
Company Description
Sheffield Metals International (SMI) is an industry leader in the distribution of coated and bare metal products, as well as engineered standing seam metal roof profile systems. We specialize in providing painted Galvalume® and aluminum sheet and coil for the architecturally driven metal panel industry.
Our purpose is to instill confidence and comfort in every interaction. What does that mean? It means that Sheffield Metals is committed to providing contractors, manufacturers, wholesalers, and architects with the complete package — quality metal products, extensive industry expertise, and continued support throughout the most complicated projects.
While we only sell metal products directly to manufacturers and contractors, we do offer a number of support services for home and property owners — including design assistance, contractor referrals, the Sheffield Metals Color Visualizer tool, and a large catalog of educational resources.
Sheffield Metals is proud to be a member of the Mazzella Companies family of businesses.
Sheffield Metals International (SMI) is an industry leader in the distribution of coated and bare metal products, as well as engineered standing seam metal roof profile systems. We specialize in providing painted Galvalume® and aluminum sheet and coil for the architecturally driven metal panel industry. Our purpose is to instill confidence and comfort in every interaction. What does that mean? It means that Sheffield Metals is committed to providing contractors, manufacturers, wholesalers, and architects with the complete package — quality metal products, extensive industry expertise, and continued support throughout the most complicated projects. While we only sell metal products directly to manufacturers and contractors, we do offer a number of support services for home and property owners — including design assistance, contractor referrals, the Sheffield Metals Color Visualizer tool, and a large catalog of educational resources. Sheffield Metals is proud to be a member of the Mazzella Companies family of businesses.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Wholesale Building Materials
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