Customer Technical support manager

Are you driven by the thrill of tackling technical challenges in water treatment and delivering top-notch customer service? Do you thrive in environments where every solution you provide makes a real difference to the customer experience? If you're passionate about problem-solving and providing exceptional support, then we have an exciting opportunity for you as a Customer Technical Support Manager at H2O LLC. Company Description H2O Incorporated has been a leading provider of water treatment systems for over 35 years. Specializing in the offshore oil and gas and marine markets, we offer complete, industry-leading solutions that satisfy all water treatment needs. Our worry-free solutions are customized, easy to use, and meet all government regulations. With a diverse team and a global service network, we are confident in the quality of our products and services. Role Description This is a full-time on-site role for a Customer Technical Support Manager located in Lafayette, Louisiana. The responsibilities include managing support tickets, providing timely technical assistance, and ensuring customer satisfaction through effective communication and collaboration with internal teams. You will be troubleshooting and maintaining a variety of water treatment products, including but not limited to electrochlorination systems. Qualifications Must be in or able to relocate to Lafayette, Louisiana, US Bachelor's degree in a relevant field OR 3 years of experience in customer service or technical support role Customer Satisfaction, Customer Support, and Customer Service skills Analytical Skills and Technical Support experience Excellent communication and problem-solving skills Ability to effectively manage customer support channels Experience in the Oil & Gas is a plus Preferred : Experience with water treatment technologies, electrical circuits, control systems, and diagnostic tools 401(k) Matching Health, Dental, and Vision Insurance Time Off Options Application Process If you are a qualified candidate with the necessary skills and experience, we invite you to apply and join our team to contribute to the success of our cutting-edge water treatment products. To apply, you can also send your resume and a cover letter outlining your qualifications and relevant experience to [email protected]. Please include the subject line: "Application for Customer Technical Support Manager - [Your Name]." H2O LLC is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. We look forward to welcoming talented professionals to our team who share our commitment to excellence. H2O systems are easy to use, customized to client’s specifications, and meet all government regulations without sacrificing quality. With the reputation of providing worry-free water treatment solutions, no wonder why H2O is considered a “Gold Standard” when it comes to water treatment. Copyright 2024 | Designed with by HubSpot #J-18808-Ljbffr