Credit & Collections Analyst

Credit & Collections Analyst

Location: Columbus, OH -- In Office Role

Reports To: Credit & Collections Manager

FLSA Status: Non-Exempt

About Us:

Gardner has been serving clients across the country for over 75 years as one of the largest family-owned and operated Outdoor Power Equipment and Commercial Parts Distributors in the nation. Gardner facilities are strategically located in Ohio, Florida, Massachusetts, Mississippi, North Carolina and Oregon. Totaling over 900,000 square feet, the warehouses contain over 165,000 active SKUs and are capable of processing over 6,000 orders per shift. Our lines include Kohler Engines, Cub Cadet, Stanley Black & Decker (formerly MTD), Hydro-Gear, Husqvarna, Troy-Bilt, Oregon Forestry and Outdoor Equipment Parts, Tuff Torq, Generac, SpeeCo and many more. Our goal is to provide the best possible value-added customer experience every day.

Job Role/Responsibilities

• Responsible for the ownership of an assigned portfolio of complex customer accounts and the collection of past due AR balances.
• Support company growth objectives through effective and efficient job performance by working cross-functionally with internal colleagues, utilizing excellent communication skills and follow-up.
• Perform special projects and/or analysis as determined by the Credit & Collections Manager.
• Manage the collections process, including contacting customers to resolve overdue accounts. 
• Maintain detailed records of collection activities and customer communications. 
• Collaborate with sales team to resolve billing disputes and ensure timely payments. 
• Build and maintain positive relationships with customers while effectively managing credit and collections activities.  
• Address customer inquiries and concerns regarding their accounts and payment status promptly.

Qualifications

• Minimum of 2-3 years (B2B) business-to-business credit & collections, AR dispute resolution & portfolio management 
• Experience with ERP systems (Microsoft Dynamic 365 a plus). 
• Bachelor’s degree in finance or equivalent work experience. 
• Strong phone contact handling skills. 
• Proven success with B2B collections is required. 
• Comfortable with handling high in-bound/ out-bound communication volume (e-mail/ call). 
• Proficient computer skills in Microsoft Office including Word, Excel, Teams, and Outlook. 
• Customer service driven with the ability to communicate in a friendly, positive and professional manner. 
• Excellent time management skills. 
• Ability to accurately document activity through detailed notes in personal AR dashboard. 
• Ability to effectively problem solve and work independently. 
• Ability to handle confidential information and use discretion while performing job tasks. 
• Ability to perform several tasks simultaneously. 
• Ability to prioritize assigned tasks based on business need and respond positively to a fast-paced work environment. 
• Knowledge of general invoicing procedures and supplier portal billing applications. 
• Knowledge of dispute management process and procedures for business-to-business collections.