APP Fraud Policy Manager

Manager, APP Fraud, Economic Crime, Strong Policy background, London/Hybrid

Job Description: The Economic Crime team leads the industry's collective efforts against economic crime in the UK, encompassing anti-money laundering, anti-bribery and corruption, sanctions, fraud, law enforcement collaboration, and information sharing. Under the strategic direction of the Economic Crime Product & Service Board, the team addresses policy, projects, and operational delivery, achieving tangible savings for members while influencing regulatory and political change both in the UK and internationally.

As a member of the Economic Crime Division, you will sit within the authorised push payment fraud (APP) team, supporting industry delivery of regulatory change and operational processes within the APP environment.

Key Responsibilities:

Initiatives and Proof of Concepts (PoCs) Delivery:

• Support the delivery of APP fraud initiatives and PoCs, ensuring clear objectives, success criteria, scope, and resource estimations.
• Plan and execute participant meetings, and coordinate legal and other documentation for initiatives and PoCs.

Economic Crime Board and Industry Initiatives:

• Support the management of working groups and industry initiatives in the fraud space.
• Organize meetings, produce meeting documentation, provide member and stakeholder admin support, and manage action items proactively.

System Support:

• As a User Champion, develop and implement change requests for the new Claims Management Platform.
• Lead User Acceptance Testing (UAT) and coordinate member UAT for the Claims Platform.
• Engage with the third-party provider and Solutions Architect on technology work and change requests.

Stakeholder Engagement:

• Provide ad-hoc updates to stakeholders and maintain strong relationships with internal departments, members, and external stakeholders.
• Regularly engage with industry representatives.

Join us in shaping the future of economic crime prevention and making a significant impact in the industry.