Are you dreaming of professional growth while contributing to the rapid rise of a booming company? Join the 360.Agency team! We are experts in creating web and marketing solutions designed for Canadian car dealerships .
Our package includes fun, flexible hours , group insurance available from day one , unlimited telehealth services for you and your family, and more!
We are looking for a bilingual application specialist in a hybrid mode to support our quote management tool, Desking360. You will solve complex issues escalated by our level 1 support team, speak with our clients to answer their questions, and occasionally be involved in the support team outside of normal working hours.
Your accounting knowledge, dealership experience, and excellent customer service skills will be your greatest assets for this position!
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Main Tasks And Responsibilities
Work closely with customers to understand their software and vehicle sales processes
Support and resolve complex software issues
Coordinate problem resolution by analyzing and prioritizing tickets for our development team, ensuring product quality is maintained after deploying patches.
Maintain up-to-date knowledge of our software to provide autonomous support.
Support customers and the installation team in the implementation of products.
Document interactions in the Jira tool
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Required Qualifications
Minimum of 3 years of experience in the automotive field or equivalent experience
Mandatory bilingualism in English and French
Good knowledge of automotive sales accounting
Understanding of dealership sales processes
Understanding of inventory management concepts
Strong interpersonal communication and customer service skills
Analytical skills and attention to detail
Passion for processes
Self-motivated, eager to learn
Ability to work under pressure and with leadership
Excellent organizational and discipline skills
Very comfortable with computer tools
Team spirit
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ADVANTAGES
Work Environment
Located in Griffintown close to public transportation
Beautiful, open and modern work environment
Hybrid work and flexible hours
100% reimbursed transportation card
Summer hours*.
Computer equipment provided for home and office use
Welfare
Full group insurance from day 1
Unlimited virtual medical clinic for you and your family
Discounts at various partners (Strom SPA, Gym)
Entertainment & Other
Social events: happy hour, team dinners, Halloween, Christmas party, children’s Christmas…
Coffee, tea, snacks (candy bars and cereal bar) and drinks available
Opportunity to work from abroad for 4 weeks per year*.
conditions apply
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VALUES
360.Agency offers a warm , family-like , and flexible work environment. We love simplicity , transparency , and communication . We are all at the heart of the customer service process, and each of us is encouraged to take an interest in all the products and technical aspects of the company. Our strengths and talents are valued and can lead to growth within the company.
If you see yourself in this offer, don’t wait any longer and apply! We look forward to meeting you!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Accounting/Auditing and Finance
Industries
Technology, Information and Internet
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