Technical Product Analyst

Company

Federal Reserve Bank of Chicago

The Technical Product Analyst is responsible for the development and delivery of the IT service request system and provides support to the lifecycle of hardware and software assets. This position is considered intermediate level and performs work of moderate complexity. The incumbent works under general supervision and may take direction from a more senior team member. This job does not have any direct reports.

Your Responsibilities

• Supports the IT service request system, which includes creating and maintaining the Bank-wide storefront.
• Contributes to the lifecycle management and procurement strategies of Bank assets, wireless plans, and related products.
• Conducts the management of records, inventory, and databases through our IT service request system and asset management tools.
• Assists with testing and quality assurance for Business Enablement and asset management processes and tools by maintaining test cases and executing testing, as needed.
• Participates in Agile ceremonies within the team.
• Creates reporting and dashboards to provide real-time status on asset inventory, budgetary information, and project work.
• Assists with the Bank’s R&D program and assists with the acquisition of software/hardware.
• Supports small to medium projects, including creating and maintaining project schedules, project risks, and facilitating project discussions.
  
  

Your Background

• Bachelor's degree in a related field, or commensurate specialized training, certification, or work experience
• Minimum one year of work experience
• Intermediate analytical skills, including the ability to conduct data analysis, forecasting, and develop actionable insights for decision-making.
• Intermediate knowledge of automation platforms to eliminate repetitive tasks and deliver customer-focused solutions.
• Intermediate familiarity with software distribution systems, remote desktop protocols, and virtualization technologies.
• Intermediate troubleshooting ability to provide support to end-users to diagnose and resolve technical issues.
• Intermediate knowledge of and experience with industry-standard technology service management practices and asset management platforms.
• Excellent communication and interpersonal skills.
  
  

What We Offer

• Comprehensive benefits package includes medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit, onsite gym, and subsidized cafeteria.
• A continuous learning environment with opportunities to gain new skills and grow your career.
  
  

Additional Requirements:

• This is a hybrid position requiring a minimum of two days per week in office.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
• As a condition of employment, Federal Reserve Bank of Chicago employees must comply with the Bank’s ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting, who can provide you contact information for our ethics official if necessary.
• This document indicates the general nature and level of work performed by employees within this position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. An employee's responsibilities, tasks, and duties might differ from those outlined in the job description, and other duties, as assigned, are a part of the job. The Federal Reserve Bank of Chicago reserves the right to modify the elements of this job description, as business needs require.
  
  

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Analytical

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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