Genesis10 is seeking a Help Desk Support Technician for a consult to hire position with a consumer finance lending firm located in South Jordan, UT. This position requires being onsite 5 days per week.
Summary:
We're seeking a motivated Help Desk Support Technician (Level 1) to join our IT support team. In this role, you'll play a crucial role in supporting our customers, addressing their technical issues with efficiency and professionalism. Your proficiency in Windows systems and software applications will empower you to troubleshoot problems effectively, offer clear guidance, and ensure timely resolution. Your commitment to delivering excellent customer service and your agility in tackling new challenges will be invaluable assets to our team. Come aboard and be a valued member of our dynamic support team today.
Essential Functions:
Act as first and second point of contact with users while maintaining a professional and helpful attitude with all users and at all times.
Diagnose and resolve technical hardware and software issues, including desktops, laptops, printers, mobile devices, and software applications.
Escalate complex issues to the appropriate support teams or higher-level technicians while ensuring timely resolution and follow-up with end-users.
Accurately document all support interactions, including issue details, troubleshooting steps, and resolutions, in the ticketing system.
Provide guidance and basic training to end-users on using various hardware and software systems effectively.
Assist with the setup, configuration, and deployment of desktops, laptops, peripherals, and software applications.
Perform routine maintenance tasks, such as software updates, patches, and antivirus scans, to ensure system security and performance.
Manage user accounts, permissions, and access rights in accordance with company policies and procedures.
Stay updated on the latest technology trends, troubleshooting techniques, and best practices to continuously improve technical skills and knowledge.
Education and Experience:
Education: High school diploma or equivalent; additional technical certifications or training is a plus.
Experience: 2-4 years of experience in a technical support role or customer service environment.
Technical Skills: Proficiency in troubleshooting common hardware and software issues, including Windows and/or macOS operating systems, Microsoft Office Suite, email clients, and network connectivity.
Communication Skills: Excellent verbal and written communication skills with the ability to convey technical information to non-technical users clearly and effectively.
Customer Focus: Strong customer service orientation with a patient and empathetic approach to handling end-user inquiries and issues.
Problem-Solving: Analytical mindset with the ability to identify root causes of technical problems and implement effective solutions.
Team Player: Collaborative attitude with the ability to work independently as well as part of a team in a fast-paced environment.
Adaptability: Flexibility to adapt to changing priorities and multitask effectively while maintaining attention to detail.
Professionalism: Professional demeanor with a commitment to confidentiality, integrity, and ethical conduct in handling sensitive information and interactions with end-users.
Proficiency with the following technologies is a plus:
PowerShell
Office365
AzureAD/EntraID
Intune
ServiceNow
Summary of Qualifications:
Excellent communication and interpersonal skills to provide exceptional customer service.
Proficiency in Windows operating systems and a wide range of software applications, including Microsoft M365.
Skilled troubleshooter with the ability to diagnose and resolve complex technical issues.
Strong understanding of client-side computing concepts, including networking and security.
Demonstrates innovative problem-solving abilities to develop creative solutions for users.
Adherence to best practices to ensure compliance with regulations and internal security policies.
Time management and prioritization skills to manage multiple tasks and meet deadlines.
Detail-oriented with a willingness to learn new technologies and processes.
Ability to work independently and collaboratively.
Proficient in basic report and correspondence creation and analysis.
Work Environment/Physical Demands:
Work is in an office environment, sustained posture in a seated position for prolonged periods of time; works with computer equipment for prolonged periods of time
Some stress may occur
Travel is not generally required
This position reports typically reports to a supervisor or manager and supervises no one
If you have the described qualifications and are interested in this exciting opportunity, apply today!
Genesis10
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
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