Dispatch Specialist I

About Client:

Client is a telecommunications company that offers high-speed internet, fibre, voice, phone, and TV services for both residential and small business customers. It is dedicated to empowering people through technology, both at home and at work. Through its extensive global fibre network, it provides secure and reliable services to meet the growing digital demands of businesses and consumers.

Rate Range: $20-$24/Hr

Job Description:

• Utilize systems to monitor workflow and load the work to qualified technicians.
• Evaluate and reassign work to available technicians as needed.
• Work to monitor and regulate work volumes.
• Communicate with technicians and/or other departmental employees to resolve force availability imbalances.
• Read and analyze exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria.
• Ensure that service orders and repair tickets are processed accurately.
• Acquires skills through a combination of formal training and considerable on-the- job experience.
• May serve as lead and/or primary technical resource within department or work area. High School, GED or equivalent education and relevant experience.
• 3 years of related experience
  
  

Requirements:

Skills:

• Computer skills, computer skills, computer skills!
• Must have a basic/fundamental knowledge of Word, Excel, Microsoft programs, know how to Copy/Paste, Right Click/Left Click, etc.
  
  

Non-technical Skills are necessary (such as communication, problem solving, team player, i.e.)

• Good multitasker
• Strong communication skills
• Team player
• Problem solving
• A willingness to accept change and shift (What they are doing today may not be what they are doing tomorrow)
  
  

Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.

About ApTask:

ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:

At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at [email protected]