The primary responsibilities are to provide excellent customer service by processing orders on timely and accurately following KVK’s policies and guidelines. Responding to inquiries and requests from customers, pharmacies, and patients in a prompt and courteous manner following our standard operating procedures and cGMP and DEA regulations while supporting our outside sales.
Key Duties & Responsibilities:
Sales Orders that are received via EDI, Email, Fax, and ECommerce. Review, prepare and process Sales Orders using Syspro and generate Pick/Pack lists and send to Shipping department
Perform and review inventory allocations to Sales Orders
Troubleshoot for any incorrect Pick/Pack lists from Syspro
Troubleshoot or assist Shipping department for scanning or other issues
Determine Schedule for freight shipments
Work with Shipping department to ensure all orders sent to Shipping are shipped
Invoice daily of shipped orders
Perform daily inventory reconciliations with shipping department
Perform Suspicious Order Monitoring (SOM) following standard operating procedure (SOP) for all Controlled drugs by reviewing EDI 852 (inventory) data from customers and sales volume trending reports
Determine for suspicious orders and flag orders for further review following DEA compliances
Escalate to the Manager for all SOM flagged orders following our internal SOP
Communicate with specific SOM flagged customers following our internal SOP
Monitor and resolve pricing discrepancies on customer purchase orders and communicate with Pricing and Contracts
Receive all customers’ emails and respond and resolve as needed
Research and resolve various customer payment deductions
Process and/or assist in customer, recall, and/or product complaint returns following our SOPs as needed
Complete all manual DEA 222 forms
Process DEA reports required for customers on timely
Provide Sales support as needed
Receive customer complaints and forward to Customer Complaint department and assist QA and Customer Complaints as needed
Process and register all product registrations with various states
Apply and renew all state licenses
Collect and update Syspro for all customers’ DEA and state licenses following our guideline
Work with DEA Coordinator for all DEA compliances
Provide reports to QA as needed
Provide support to other internal departments as needed
Process all quarterly Medicaid invoices
Respond to all Medicaid related questions from States
Strong general system knowledge and MS Office programs, Outlook, Excel, Word
Able to work independently
Able to interpret and identify issues to be elevated to the management
Able to complete tasks
Research and gather information in a timely manner
Follow all SOPs accurately
Flexible and responsive
Outstanding organization skills; is detail-oriented self-starter; is able to independently prioritize and multitask; follows through consistently; demonstrates ownership through responsibility and accountability for end product; is proactive and persistent in job efforts; does not get frustrated with time limitations or high-pressure situations; works productively when under pressure
Strong typing and proofreading skills
Ability to work effectively in a fast paced, timeline-driven, extremely high-expectation environment; is flexible to occasionally work overtime on short notice
Takes initiative and exhibits resourcefulness in problem solving; experienced in working in a collaborative team environment
Maintains confidentiality at all times and exercises solid, dependable judgment and discretion
Displays effective communication skills, both oral and written (timely, clear, succinct); constructively delivers and receives feedback
Ability to address issues
Continuous working knowledge of applicable DEA regulations
Continuous working knowledge of applicable cGMP guidelines
Physical demand and Work environment:
a. Physical Demands:
While performing the duties of this job, the employee is required to walk, sit, and use hands to finger, handle or feel tools or controls, reach with hands and arms, balance, stoop, crouch, bend, talk and hear. The employee must lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, and depth perception.
b. Work environment:
N/A
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Pharmaceutical Manufacturing
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