Credit & Collections Specialist I

Credit and Collections Specialist

The Credit and Collections Specialist provides an efficient and accurate administrative service to Credit and Collections efforts and to work productively within and outside of the department to facilitate the effective operation of the function.

Responsibilities

• Handle and provide general and specific administrative support to the department
• Make both outgoing telephone calls and handle incoming calls on behalf of the department
• Provide support in connection with the preparation, collection, collation and distribution of customer account information and documents
• Perform data research, reporting and escalate, as appropriate
• Take receipt of and send emails on behalf of the department
• Assists Invoicing & Sales teams in resolving any specific issues that may be contributing to lack of payment such as contract disputes, pricing disputes, etc.
• Provides customer service regarding collection issues, customer refunds processing, and account adjustments processing and review
• Resolves client discrepancies and short payments
• Other duties Assigned
  
  
  

Basic Qualifications

• Proven knowledge of billing and collection procedures
• Demonstrated skills in research and analysis, effective negotiation, persuasion, and dispute resolution
• Excellent verbal and written communication skills are required
• Excellent phone presence with the ability to interact with customers and make collections calls.
  
  
  

Preferred Qualifications

• Bachelor’s Degree or 3 years of experience in related fields such as collections, credit, accounting etc.
  
  
  

Travel

• 10%
  
  
  

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Park Place Technologies is an Equal Opportunity Employer M/F/D/V.

Park Place Technologies has an in-house recruiting team that focuses exclusively on the hiring needs of our company. We are not currently accepting additional third-party agreements or unsolicited resumes. If you would like to be considered as a preferred partner with Park Place Technologies, please submit your detailed information to [email protected]. Any CVs submitted directly to hiring managers will be considered unsolicited and become the property of Park Place Technologies.