Migration experience – Avaya, Cisco, Mitel, etc. to Microsoft Teams Phone System/Other UC solution (Priority on Migration Experience)
3-5 years of progressive experience in a combination of development, support Microsoft Teams Phone System technologies architecture and design
Strong consultative skills, customer-facing business support development
Direct expertise in UC and network support using direct connect VLPS and SDWAN
Direct experience implementing and supporting Microsoft Teams direct routing and AudioCodes design
Direct experience with troubleshooting and supporting SIP, VOIP, Microsoft Teams Phone System and AudioCodes SBC/Analog Gateways
Solid experience in solution design principles and practices, system development methodologies, and software life cycles.
Experience coordinating vendor solution delivery and partnering effectively with vendors to meet business needs.
Experience in global support models
Experience in SBC Design and design preferably AudioCodes
Excellent verbal and communications skills
Experience working with Polycom Video endpoint, WebRTC, Skype for Business, Microsoft Teams Phone System
Nice To Haves
Strong understanding of Microsoft Teams Phone System
Knowledge API integration with SNOW using API with UCaaS vendors
Experienced in multiple ITIL based support disciplines is preferred
Experienced with object-oriented system support design utilizing use cases
Experienced with Microsoft Visio
Excellent influencing and consultative skills; and the ability to actively determine and resolve issues and opportunities.
Business Use
Able to work closely with the business, IT personnel, and other support areas to provide research and development around application trends, integration patterns, vendor direction, and development methodologies.
Understand business behavior patterns and patterns of information and technology and how they work together to enable the business to achieve its strategic and tactical goals.
Scope And Deliverables
SME for UCaaS Transformation Program
Develop site designs for UCaaS Transformation Program
Process all orders & documentation and provide site readiness
Develop a framework for complete UCaaS and CCaaS service lifecycle
Business Requirements process
Site survey analysis
BOM validation
Rack and stack support
Number porting support
T3 outage and support
Assist with Lab environment
Support strategic business initiatives, including support of service transition processes. Lead continuous improvement initiatives to drive higher efficiency and performance of services
Ensure vendor work is accurately and deeply reviewed and also meets all applicable standards; identify gaps and opportunities in work to achieve long-term business goals
Participate in and lead a multi-functional IT Design group that reviews designs from an enterprise perspective.
Additional Details From Q&A
No Certifications Required, although relevant trainings will help
Core Time would be 8-5 PM EST
Contractor will be 100% Remote
Interview Process will be 1-2 sessions depending on the interview answers (Would be focused on Migration experience)
Job Description
Responsible for designing, implementing, monitoring and managing the local and wide area networks within the system network to ensure maximum uptime for users. Responsibilities include designing system configurations, documenting and managing the installation of a new networks, and maintaining and upgrading existing systems as necessary. Acts as a highly technical resource with technical knowledge beyond the scope of simple network environments. Education Requirements: Bachelors B.E./ B.Tech / BCA; Masters M.Tech / MCA; Computer Science specialization highly desirable
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Staffing and Recruiting
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