Servicing Transfer Coordinator

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers aren’t loan numbers — they’re homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight we set out to build a different kind of servicing company from the ground up.

Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Servicing Transfer Coordinator to join our team.

The Servicing Transfer Coordinator is responsible for Bulk and Flow Mortgage Servicing Loan transfers from various Mortgage Banking Institutions. Assist with the oversight of the daily operations of the mortgage servicing transfers which must be completed in compliance with RESPA, Investor Guidelines, CFPB and applicable law. This position requires a high level of coordination with our sub-servicers and key internal business partners.

The Servicing Transfer Coordinator will perform multiple functions within the loan servicing platform. Areas of focus include newly acquired loan boarding. Performance of all duties must be in accordance with Fay policies and procedures and all state and federal regulations.

What you will do for Fay:

• Coordinate delivery, set up and research of servicing transfers and acquisitions of loan portfolios
• Analyze practices and procedures of servicers to ensure a smooth transfer process
• Reconcile funding schedule to servicing transfer reports from sellers and/or investors
• Primary point of contact for Fay business units, servicers and vendors
• Researches and resolves variances in loan documentation prior to and after loan boarding
• Process post-funding adjustments on discrepancies between purchase advice and servicer data
• Produces moderately complex internal communications to each business unit to inform of current servicing transfers
• Works directly with target audiences and subject matter experts to determine needs, establish tasks and milestones, and acquire relevant information to produce and deliver communication, policies, and procedures
• Ensures regulatory guidelines are met
• Coordinate pre and post-transfer activities between Sellers, FAY, and Sub Servicers
• Facilitate conference calls pre and post transfer
• Update and maintain key transfer documents to include but not limited to, project plan, servicing questionnaire, transfer instructions and Process and Procedures
• Monitor transfer tasks closely to ensure all timelines are met and update the task tracker accordingly
• Assist with Pre-Post transfer reconciliations
• Tracking Mortgage Documents as it relates to contractual holdbacks
• Prepare and distribute executive summaries to internal partners on key attributes relative to Transfer
• Maintain strong relationships with internal and external partners
• Provide recommendations to management on process improvement opportunities within the department and outside where applicable
  
  

What you will bring to Fay:

• Bachelor’s degree preferred or commensurate selection criteria experience; High school diploma/GED required
• A minimum of 3 years mortgage servicing experience
• Management experience is a plus
• Extensive project management and governance experience with the proven ability to develop project plans and drive a diverse group of stakeholders to achieve milestones and deadlines
• Familiarity with LPS software a plus
• Must be highly proficient in Excel and Word
• Excellent verbal and written skills, including the ability to write clearly, concisely, and logically
• Very strong organizational, deductive reasoning, and analytical skills
• Process improvement planning and implementation skills
• Strong knowledge of Federal and state laws applicable to mortgage servicing, including licensing
• Research skills and technical understanding of loan servicing Ability to work well with all levels of management and staff
• Ability to work well with all levels of management and staff
• Ability to set goals and meet deadlines
  
  

Diversity, Equity, and Inclusion are deeply embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, included, and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.