Sales Operations Support Specialist

The Opportunity

As part of the America’s team, SANY is looking to recruit a driven, forward-thinking and highly motivated Sales Support Operations Specialist. With the deep investment and backing of SANY Group, the Americas business expects to grow significantly in the coming years. Critical to this growth, is the appointment of a Sales Support Operations Specialist who is responsible for supporting the sales team and customers through the entire sales process. They help customers resolve sales-related issues promptly, generally providing real-time support. In addition, this individual continually seeks to improve performance and productivity by eliminating barriers and smoothing processes for the sales representatives.

Key Responsibilities

This role will work directly with the Sales Operations Manager. Job duties include:

• Evaluate sales processes, programs, and systems to minimize costs and improve customer satisfaction.
• Answering customer inquiries which include resolving sales-related issues in a timely manner, generally providing real-time support.
• Obtain sales information and enter the information into an easily readable format, primarily, Microsoft Excel.
• Managing customer accounts, following up with customers to ensure that they are satisfied with the sales process.
• Provide any necessary data or reports to the sales team.
• Acknowledge customers by responding to emails, texts and phone calls.
• Facilitate the creation of new customers and maintains updated contact information in Salesforce and other web applications.
• Handles customer complaints and resolves the issues as necessary.
• Perform administrative work including filing reports or presenting sales team with necessary documents
• Identify bottlenecks or patterns of issues in the sales process and suggest recommendations.
• Work with suppliers to facilitate requirements related to the delivery of equipment.
  
  

Required Skills

PROFESSIONAL EXPERIENCE & QUALIFICATIONS

• Very good interpersonal skills with excellent customer service and “can do” mentality
• Detailed oriented with excellent team working, motivational, and communication skills
• Strong analytical skills
• Strong Salesforce and SAP skills
• Ability to perform advanced computing functions
• Familiarity with databases and sales software
• Familiarity with Microsoft Office, with strong skills in Access and Excel
• Strong Communication skills
• Demonstrate a high degree of creativity and mature judgement in anticipating and solving non-reoccurring, unprecedented problems. Have a Root Cause/Countermeasure approach to problem solving (analytical vs. intuitive)
• Ability to work well in a team environment
• Ability to multitask, able to quickly switch focus and has the skills to manage through a crisis
• Above average time-management skills
• Advanced Math/Calculation skills
• Ability to create reports
• Attention to Detail
  
  

EDUCATION/Experience

• 5 years in the Construction Equipment industry
• 5 years years in customer service
• 5 years’ experience in SAP ERP ECC6 or newer
• 5 years’ experience working with Salesforce or other cloud-based CRM system.
  
  

Compensation

Compensation will be competitive and commensurate with experience. It will include a base salary, an annual performance bonus, and other exceptional benefits.