Customer Service Representative

Are you a compassionate individual with a genuine passion for making a positive impact in people's lives? Do you thrive on providing exceptional customer experiences and take pride in going above and beyond to assist others? If so, we have an incredible opportunity for you! We are currently seeking a dedicated and customer-focused individual to join our team. As a company that places our customers at the forefront of everything we do, we strive to create personalized interactions that leave a lasting impression. Join us in our mission to help people, one caring interaction at a time, and become part of a supportive and collaborative family-friendly environment. Embrace the joy of helping others, just as we do, and unlock a rewarding career filled with growth and fulfillment. Don't miss out on this amazing opportunity - apply today!

This full-time (Monday through Friday) from 8am to 5pm position is onsite at our corporate office in Barrington, IL.

What to Expect:

• Expect a team driven by a genuine passion to help those in need, delivering excellent customer service
• You'll find individuals who have a strong desire to assist, taking ownership of tasks and ensuring they see things through to completion
• We foster a culture of curiosity, encouraging constant learning and honing strong problem-solving skills
• Communication is a key strength here, both in written and verbal forms, ensuring effective interactions with customers and colleagues alike
• Count on us to troubleshoot technical issues of a basic and routine nature, supporting customers with website registrations and answering order entry questions.
• Our team excels at multitasking and adapting quickly to changes, making us agile and responsive.
• We're here to assist customers by promptly addressing their questions and problems, going the extra mile to research and provide a satisfactory resolution.
• We have the ability to solve complex, unstructured problems using conceptual thinking, approaching challenges with a creative mindset.
• Listening attentively to customer needs and concerns is one of our core skills, as we strive to demonstrate empathy and build strong rapport.
• Accuracy is paramount to us, and you can expect complete and meticulously documented work, including appropriate notations on customer accounts
• We actively engage in activities aimed at enhancing the customer service experience and driving overall business performance.

What You Will Contribute:

• You'll bring your valuable experience of 3 years in a Customer Service role, preferably in a call center environment.
• While a High School education is required, having a college degree would be a great advantage.
• We're looking for someone with a solid grasp of computer basics, including Windows, Excel, Word, Outlook, and Internet usage.

What You Will Receive:

• $18.50 - $19.50 per hour depending on call center experience with bonus program.
• Health, Dental, Vision, Life, 401K with matching, HSA with company contribution.
• Immediate Paid Time Off, starting annually at 15 days.
• Paid Holidays.
• Company-paid on-site wellness meals.
• Gym membership reimbursement.
• Employee Assistance Program.
• Voluntary benefits: short-term disability, whole/term life, hospital indemnity, critical illness, accident expense.
• Opportunities for growth and development such as company university and tuition reimbursement options.
• On-staff health coach, one-on-one or group coaching.
• Health and wellness initiatives: walking challenge, weight loss challenge, health risk assessment and more!

Why Work at Ortho Molecular Products:

Our healthcare system faces significant challenges, with issues like complexity and inefficiency. At Ortho Molecular Products, our vision is to help transform the practice of medicine. We work tirelessly to assist healthcare providers in adopting improved solutions for health issues, integrating lifestyle medicine and evidence-based nutritional therapies that enhance patient outcomes. Our commitment involves crafting scientifically grounded products and pioneering innovative clinical initiatives tailored to support doctors in supporting their patients' recovery and well-being.

We are looking for people who align with our mission and want to invest their lifework and passion into transforming the practice of medicine. Our team is purpose-driven, values-based, and service-focused. We are looking for likeminded people who want to join the movement that is changing the way healthcare is being delivered.

Ortho Molecular Products is an Equal Opportunity Employer.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

We invite you to explore the Ortho website to learn about our career opportunities and apply (www.orthomolecularproducts.com).

Join us in our mission to revolutionize healthcare and empower clinicians to make a difference!

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