Bell Captain

Located just six miles from Walt Disney World® Theme Parks, The Grove Resort & Water Park Orlando puts Orlando’s world-famous parks and attractions at your fingertips. Offering daily transportation to Walt Disney World® Theme Parks, Universal Orlando, and SeaWorld. Free Surfari Water Park entry for all resort guests. Our property also boasts a 6,000-square-foot meeting space and a variety of dining options to suit every preference. Valencia Restaurant provides picturesque poolside dining with offerings for breakfast, lunch, and dinner. The outdoor Longboard Restaurant is situated at the water park, while Alfresco Market serves as a coffee shop and apparel store.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

Embrace the opportunity to provide exceptional service as a Bell Captain by joining our outstanding Guest Services TEAM. In this role, you'll be dedicated to delivering unparalleled guest experiences and ensuring seamless operations during arrivals and departures. Your primary focus will be on providing luggage assistance, guiding guests to their rooms, and ensuring their comfort as they settle in. Additionally, you will direct and manage your team of bell staff, ensuring they provide consistent, high-quality service. As a Bell Captain, you'll play a crucial role in setting the tone for guests' stays by offering warm welcomes, attentive service, and helpful information to enhance their overall experience.

Essential Job Functions:

• Deliver top-tier service to our guests with genuine engagement and thoughtfulness, promptly responding to their requests and ensuring an exceptional experience.
• Possess comprehensive knowledge of hotel facilities and the surrounding area.
• Guest items will be retrieved and loaded to and from cars, busses, vans, and carts.
• Escort guests to their accommodations, visually inspect the room, and highlight its features and the room compendium for their convenience.
• Train bell persons and van drivers to ensure proficiency in their roles.
• Ensure all team members are outgoing and display a positive image to guests.
• Schedule bell persons to ensure adequate coverage at all times.
• Conduct weekly training sessions with all employees to maintain high service standards.
• Attend designated meetings to stay informed and aligned with team goals.
  
  

Physical Demands:

• Grasp, lift, carry, and move packages, boxes, and luggage up to 75 lbs. continuously throughout the shift
• Ability to stand and walk continuously throughout the shift
• Sufficient manual dexterity in hands to load and unload luggage
• Perform tasks requiring bending, stooping, kneeling, and walking significant distances at the hotel
  
  

Qualifications:

Education:

• High school diploma or its equivalent
  
  

Experience:

• No experience is required. Prior Driver, Hospitality, Bell Person, or Door Person experience preferred
• Valid driver's license required
  
  

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans