Managing the Customer Service in the selected regional area as an economic unit with a process oriented organization Following local and HQ defined business objective for archiving required operating profit Expanding Healthcare competitiveness with professional services to ensure highest customer satisfaction in the selected region
Maintain highest customer satisfaction incl. profitability in particular within the framework of Siemens Healthcare, Customer Services. The function build the "One face to the customer" and act as a "Customer Care Manager" and ensures that all customer requirements are met.
Implementing the service budgets by including the installed base development, the contractual/non-contractual work and service sales programs to meet the defined Healthcare target agreements
Ensure highest technical, operational and financial performance installation projects, equipment services and maintenance, upgrades and updates of medical equipment according technical specification.
Cooperation with the Service Operation functions and follow the implemented the required Service Support Processes SERVOR (Registration, clarification, dispatch, spare part logistic, service confirmation)
Overview recourse development and execute required man power calculation related to I-base development and budget frame; Develop staff training in coordination with its respective supervisors/managers
Ensure extensive sales support to the local sales organization / modality manager; Coordinate customer pricing for maintenance contract and other service sales offers; Ensure technical collaboration and knowledge transfer during sales offers and projects
Holds the disciplinary responsibility for the staff it is assigned to him/she; Informing the staff about the economic development of the business
Qualification
Graduate/Post-graduate having at least 8 to 10 years of experience in Customer Services in Diagnostic Imaging/Advanced Therapies
Team handling experience is desirable
Seniority level
Director
Employment type
Full-time
Job function
Other
Industries
Medical Equipment Manufacturing, Biotechnology Research, and Hospitals and Health Care
Referrals increase your chances of interviewing at Siemens Healthineers by 2x