Group Technology and Operations (T&O) enables and empowers the bank with technology applications and infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. Group Technology and Operations (T&O) enables and empowers the bank with technology applications and infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. This role it for Middle Office Technology department in Group T&O. We are looking for Department Operations Manager, who can manage vendor management, capacity planning, financial – budget & forecast, P&L, People engagement, stakeholder manager both in onshore and offshore GCC, Cost Management.
Roles & Responsibilities
A Operations Manager is responsible for leading and overseeing all operations in the company
Vendor Management
Ensuring vendor compliance with company standards and policies
Hiring from vendor partners on requirement from hiring managers and sourcing of profiles from partners
Maintaining sufficient inventory of the vendor staff (maintain track and monitor of staff supply)
Managing vendor billing and validate staff monthly billing as per time sheets approved
Negotiating contracts with suppliers
Routing supplies to appropriate departments
Scheduling monthly connects with partners and assessing the performance of vendors
Raise PO (Purchase orders) for all new staff supply as per bank’s standard policies
Ensure all contracts are in line with company policies and highlight to Procurement/Legal team for any deviations
Budgeting-Headcount budgeting by platform, tracking actuals to Budget/Forecast, monitor & highlight variances
Stakeholder management in GCC:
Develop and maintain positive relationships with internal stakeholders across the department. Resolve issues in a tactful and expedient manner for short-term solutions, and effectively plan for long-term solutions
Support multiple initiatives and work closely with leadership team across the department and other team members to collaborate and industrialize solutions
Advise and enable stakeholders in their goals to improve service, save on cost and mitigate risks
Communicate with stakeholders on status updates, process changes to ensure operational efficiency is 100% without any deviations
Identify and implement collaboration tools and processes to streamline interaction with internal and external stakeholders. Ensure adherence to legal rules and guidelines
Understand the business context and provide solutions and proactive approach to solutions to the stakeholder
People Engagement:
Drive people engagement activities across the departments, like CSR and employee wellbeing and fun activities
Plan and implement team outings/celebrations monthly and quarterly, deal with external vendors on pricing
Support to internal and external events within the organization
Financial, P&L
MIS reporting- Prepare Financial dashboard, Monitor & highlight trending of costs & any risks to meet the financial objectives
Manage and track yearly budget against the actual Vs forecast
Track and monitor staff monthly expenses
Invoice Processing: Validation of procurement & SA resources invoices & submitting to
finance team for processing.
Ensure monthly accruals are cleared within stipulated period
Ensure Revenue Billing & Receivables management for all resources with 100% accuracy in the department
Capacity Planning
Review and analyze the current seating capacity and infrastructure utilization trends
Build, analyze and prepare capacity utilization reports and Dashboards for leadership view to make appropriate decisions
Analyze the current and future needs of the business seating level, and accordingly project / forecast future capacity requirements based on business plans, usage trends, sizing of new services, etc
Provide trend analysis and present improvement plans specific to performance and capacity of infrastructure
Collaborate with other departments to ensure required capacity and availability are aligned with requirements
Requirements
10 to 15 yrs hands on experience in creating dashboard for management related to Business, Financial and Vendor Management
MBA in Business Management or relevant field
Proven experience as business manager or relevant role
Excellent organizational and leadership skills
Drive and support strategic tech hiring
Help management in tracking resources and managing as per budget
Excellent stakeholder management locally as well as globally with leads
Manage large programs end to end with good presentation skills
ODC management and Governance
Logistics support for large programs
Prepare various matrices / Identify area to Automate
IT &ITES technical experience
Tech risk & controls knowledge and well versed with financial & vendor management
Outstanding communication and interpersonal abilities
Thorough understanding of diverse business processes and strategy development
Excellent knowledge of MS Office, databases and information systems
Good understanding of research methods and data analysis techniques
Primary Location
India-Telangana-Hyderabad - DAH2 Skyview SEZ
Other Locations
India-Telangana-Hyderabad
Job
Business Enabler
Job Posting
May 7, 2024, 12:59:52 PM
Seniority level
Not Applicable
Employment type
Full-time
Job function
Management
Industries
Banking, Financial Services, and Investment Banking
Referrals increase your chances of interviewing at DBS Bank by 2x