From the Mariana Trench, the deepest point on earth, to surging shorelines and anywhere in-between, we make the impossible possible through our continuous passion for innovation. That innovation comes from our greatest asset: our people.
Our people design, engineer and manufacture technologies that are enabling our customers to discover, navigate, measure, detect and communicate in the toughest environment on earth: Our oceans.
We’ve been actively developing the technology to make the oceans accessible for nearly 50 years and we’re only just getting started…
Who are we looking for?
We are in need of a Technical Support Engineer to install, repair, maintain and support Sonardyne equipment at onshore and diverse offshore locations provide accurate and thorough technical support across the Sonardyne product range, to customers worldwide and to assist in the Company’s internal product development processes.
The Role and Role Specific Competencies
To install, commission, service and repair the full range of Sonardyne products on customer premises/vessels worldwide, in accordance with Company Standard Operating Procedures (SOP’s), ensuring maximum levels of customer satisfaction are always achieved and maintained.
To understand, observe and apply a ‘safety first’ approach at all times, complying with Company policies, procedures and practices relating to Occupational Health & Safety, including all provisions in the Sonardyne Safety System (SMS 001/SMS 002) e.g. completion of JSA’s, wearing of PPE, following Safety Working Practice instructions, undertaking HS&S training and escalation of any observations of activities or aspects that could adversely impact employee’s health and safety and the safety of others resulting from personal or Sonardyne work activities.
To comply with all Customer Mandatory Health & Safety rules, whether onshore or offshore, as advised via HSE scope of work, pre-work inspections, tool-box talks and specific on-site requirements, reporting back to Sonardyne Management where incidents occur and escalating instances where risk to personal health and safety is identified.
To evaluate, test, analyse and correct failures of incoming products in a workshop environment.
Perform component level modifications to PCB’s in accordance with engineering change notes.
To manage all customer relationships pro-actively, through detailed updates of work carried out, comprehensive customer familiarisation with product/equipment and timely escalation of problems routed through the Customer Service team and technical specialists or management where appropriate.
To create and submit thorough and concise reports on completion of offshore and onshore assignments.
To identify new opportunities and customer service initiatives to the Customer Service team through observation and direct liaison with customers during scheduled visits or trouble-shooting activities.
To provide technical expertise, when onshore, in the form of support calls direct to customers and internal resources such as Sales, Engineering, Regional Offices etc.
To understand and comply with all Company Policies and Procedures.
To contribute to the continuous improvement of Company operations through the identification of potential corrective actions and initiatives aimed at increasing productivity, efficiency, financial saving, customer satisfaction and employee morale.
To keep up to date with all Company product and technological advances through attendance on Company training events, access and awareness to technical bulletin updates and personal liaison with internal Company technical resources, e.g., Engineering, Survey Support Group, GBM’s, specialist trainers etc.
Knowledge, Skills, Experience And Qualifications
Awareness of basic mechanical engineering principles.
Up to date Offshore Survival Course certification.
Up to date medical clearance for offshore working.
Basic understanding of acoustic principles and effects of various aspects on acoustic product performance.
Experience of offshore working e.g. confined spaces, inclement weather, sole operator, challenging customers, low housekeeping/cleanliness environments, varied cultural backgrounds, etc.
Ability to work in confined spaces and on a sea-based operation without severe personal effects.
Ability to demonstrate understanding and application of relevant safe-working practices and vigilant operation within Health & Safety systems of work.
Ability to demonstrate genuine customer orientation.
Experience of installation, repair, service and commission of equipment interfacing with other products and systems.
Ability to understand and apply Standard Operating Procedures
Experience of fault diagnosis involving hardware and software.
Understanding and application of communication protocols RS232/RS485.
Working knowledge of test equipment including oscilloscopes, multimeters, cable testers.
Proven ability to write internal Company Visit Reports and bespoke ‘How to’ manuals for customer use on vessels, rigs etc.
IT literacy to operate laptop equipment and interpret data results
Ability to understand and use CRM IT systems to support offshore reporting to the Company and raise Support Cases on shire and offshore etc.
College degree educated in a technical field (preferably electronics related) and/or equivalent military/technical training.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Engineering Services
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