I'm Naved, representing Sapear INC. We have a new job opportunity available with one of our clients. If you're interested, please send us your resume along with your expected salary or rate.
Below, you'll find the details of the job role. Please let me know if you're interested.
Position: Cisco Voice Engineer
Locations: Bethpage, NY (Onsite)
Duration: Full-time
Interview Mode: Skype
Job Description
UCCE Technical and Support Function
Knowledge on CUCM
Cisco UCCE working experience on the Cisco UCCE suite of call routing components and applications.
Comfortable engaging in real-time triage conference calls to troubleshoot complex contact center routing and IVR issues.
IVR support, analysis and troubleshooting
Ability to trace the logs
Exposure to SIP, CTI, and gateways (SBC)
Windows and Linux troubleshooting. And a solid foundation of computer and network fundamentals are required for this role
Strong problem solving and diagnostic skills are essential to success for this position
Verint Enterprise Call recording
Oracle SQL or Microsoft SQL
Experience Required 9
Important Skills
Cisco Unified Contact Center Enterprise (UCCE)
Cisco Unified Communications Manager (UCM)
Cisco CVP/ IVR
Cisco CUBE integration/SIP integrations
Cisco Finesse Desktop Edition
Aspect / Alvaria, EWFM, RTA
Verint Call Recorder L2 level
Roles & Responsibilities
Troubleshoot complex contact center routing and IVR issues
On-call rotation is required which will include weekends, nights and holidays.
Ability to communicate clearly both verbally and written to multiple tiers of management.
Working knowledge on ticketing tool, ideas on ticket SLAs, and resolve tickets in time.
Contact Center Support Engineer position which handles level 2 break fix incidents, contact center deployments, application upgrades and service transformation initiatives for Optimum, Suddenlink and all BPO sites for client (Sales, Customer Service, Field Service, Billing and Collection, Product and Marketing)