Pay: $16.50 to $18.00 depending on customer care / call center experience.
We are seeking a dynamic and customer-centric individual to join our team as a Customer Care Service Specialist. In this role, you will be responsible for providing personalized assistance and support to customers throughout their service experience, ensuring their satisfaction and building lasting relationships with our dealership.
Minimum Experience And Qualifications
Valid driver’s license
High school diploma or GED required
Previous customer service experience preferred
Regular attendance is mandatory
Essential Duties
Update customer information for accuracy
Notify customers when a recall is issued
Follow up with customers on satisfaction of service or sale
Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Maintain various excel spreadsheets.
Build sustainable relationships and engage customers by taking the initiative.
Follows established organizational procedures and health and safety policies.
Company Benefits For Full-Time Employees
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Health Savings Account
401K Plan w/ 50% company match
Paid Vacation Days
Seniority level
Entry level
Employment type
Full-time
Job function
Strategy/Planning and Information Technology
Industries
Automotive
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