WebSphere Administrator

IBM WebSphere Developer

Skills

Job description

Mandate Tech Stack Expertise

IBM Websphere

Oracle DB

SQL Queries

App dynamics Monitoring

AIX/Linux/Windows commands.

Good to Know on

Tomcat

Shell scripting

Automation strategies

Must have Knowledge on the functionalities of

Web Server

App Server

Database

Incident Management

JOB ROLE

• Analysis and resolution of all production incidents raised.
• Provide resolution/workarounds for Severity 1 and 2 issues as per
  
  

the SLA defined

• Doing RCA for severity 1 (S1) incidents. Doing RCA for Severity 2
  
  

(S2) and critical incidents on specific requests from HDFC Bank.

• Escalating severity 1 and severity 2 (S2) and critical incidents to all
  
  

concerned as per escalation process as per the defined escalation

matrix which is mutually agreed thru mail, SMS, and Phone call.

• Giving regular updates on, S1 and S2 issues to the concerned
  
  

stakeholders. Cause for repeated issues to be tracked with an issue

tracker for fixing.

• Engaging with other IT and Technology Partners for Issue
  
  

resolution.

• Escalation support in the Partner organizations as and when
  
  

required to meet the TAT.

• Providing clarifications to HDFC Bank Biz, BTG, and IT staff
• Deployment of application fixes provided by OEM in UAT and
  
  

Production.

Application Support

• Application continuous 24/7 eye-on-glass monitoring via Appd,
  
  

Grafana or any other monitoring tool

• Defining KPIs which is missing
• Monitoring of unexpected spikes in application to various backends and
  
  

other connecting systems

• Monitoring of slow/no responses
• Analyzing tickets raised by Bank support staff for end-user issues.
• Support during DR drills and feedback on improvements post drill
• Preparation of IR reports along with RCA for S1 and S2 issues
  
  

and tracking till permanent fix is deployed

• Co-ordinating with other support teams for any issues/incident
• Provide suggestions for remediation of issues discovered