Manage work queues for Windows and VMware incidents, problems, changes, tasks, and requests and ensure workload is effectively managed; prioritize and respond to help desk tickets as appropriate.
Coordinate with IT teams to ensure availability, reliability and scalability of VMWare and Windows Server systems.
Serve as cornerstone for escalating windows server and VMware issues; provide timely response to customer escalations.
Design, implement and maintain VMware vSphere infrastructure and related services.
Monitor, troubleshoot and capacity planning of vSphere environment.
Proactively identify and perform hardware and software upgrades.
Evaluate new products and recommends updates and upgrades.
Experience in Vmware Vrops
Maintain Windows Server, Active Directory, and related services
Perform file system configuration and management; define and perf
server backups and recovery procedures.
Plan and implement upgrades, maintenance fixes, and vendor-supplied patches systems.
Provide Windows and Active Directory support by overseeing and maintaining server functions, such as assuring logging and metrics data are stable.
Windows Server Patching
Monitor and test system performance and provide performance statistics and reports.
Create PowerShell scripts as required.
Define and implement strategies for integrating disparate operating environments.
Recommend and execute modifications to server and VMware environment in order to improve efficiency, reliability, and performance.
Develop and maintain training materials and server/system documentation.
Create required reports in response to business user needs.
Develop, document, and maintain operational processes and tasks.
Manage and/or provide guidance to junior members of the team
At least five years equivalent work experience in a senior technical position responsible for managing Windows server and VMware vSphere environments.
Advanced knowledge and hands-on experience of Windows 2016, Active
Directory, vSphere, ESX, DNS, IIS, Proxy, DHCP.
Specific knowledge of VMware vSphere, ESX 6.5 and higher, Vrops as well
Windows server 2008 - 2019 platform(s) required,
Experience installing, configuring, and maintaining all manners of server hardware and associated network equipment, including SCSI, RAID, and I/O topology.
Experience with server performance tuning and monitoring tools.
Familiarity with TCP/IP network protocols and operating system configuration.
Hands-on troubleshooting experience
Understanding of ITIL processes and best practice
Understanding of SLA terms
Location : Hill Road, Bandra West, Mumbai
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
Information Technology & Services
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