NOC Engineer
NOC Engineer
Multi Recruit
Bengaluru, Karnataka, India
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Job Description
- Understanding of incident management processes and procedures.
- Calm under pressure when participating in major incidents.
- Technical understanding of core infrastructure, cloud services, platforms and micro-services.
- Ability to understand and capture key data from logs.
- Ability to understand traffics flows and key dependencies between services.
- Ability to effectively triage – be able to detect and determine symptom vs cause.
- Detect and quantify impact.
- Analyze trends to pro-actively prevent incidents.
- Focus on immediate restoration vs root cause.
- Research and recommend alternative actions for incident resolution.
- Create and maintain procedural documentation.
- Participate in and drive continuous improvement efforts to reduce waste (eliminate, automate or streamline).
- Absorb knowledge and understand complex distributed systems – ability to share and impart this knowledge into your peer group.
- Help build tools to improve visibility, pro-actively detect issues and restore system availability.
- Help develop automation and self-healing with DevOps, Engineering and SRE partners.
- Strong focus on collecting and inferring metrics.
- Clear communication skills. Actively provide data for and participate in root cause analysis.
- Adhere to onboarding process when accepting new systems into service.
- Share knowledge globally between SRE teams.
- Analyze systems and make recommendations to prevent possible incidents.
- Strive for continuous improvement and make recommendations based on process.
- Other duties and responsibilities as assigned.
- 2- 4 years in an infrastructure, systems, engineering or development environment delivering operational excellence to highly complex distributed systems.
- Bachelor’s Degree in Computer Science or a related field, or relevant work experience.
- Strong incident management skills with relevant exposure in an enterprise organization.
- Experience and exposure working is a 24/7 operations support environment.
- Methodical and systematic problem-solving approach.
- Networking knowledge and understanding of network concepts, such as different protocols (TCP/IP, UDP, ICMP, etc.), MAC addresses, IP packets, DNS, OSI layers, and load balancing).
- Programming experience in one or more of the following languages: Java, Python, Shell
- Experience administering Unix/Linux in a production environment.
- Experience working with enterprise monitoring/tooling solutions like Grafana, Prometheus, Cloudtrail, PagerDuty, Circle CI and Nagios
- Experience with AWS cloud.
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Information Technology -
Industries
IT Services and IT Consulting
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