Promoted to systems administrator role to configure, troubleshoot and maintain the IT infrastructure. Provided ongoing development and maintenance of software applications used by employees. Provided training to new and existing employees as needed.
Planned, implemented, and maintained a Windows domain based infrastructure
Developed software used by employees to complete day to day tasks, reducing the time for completion from over 1 hour to under 10 minutes.
Trained new employees on software and company procedures
Created online documentation to help employees resolve day to day issues
Worked with employees to resolve "unsolvable" support requests
Seniority level
Executive
Employment type
Full-time
Job function
Information Technology
Industries
Financial Services
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