Customer Service Manager
Customer Service Manager
H&M Virtual Services
Vadodara, Gujarat, India
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The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.
Job Roles
Job Roles
- Supervising day-to-day operations in the customer service department.
- Responding to customer service issues in a timely manner.
- Oversees Our Customer Care Team
- Manage and Train Customer Care Executives
- Developing customer satisfaction goals and coordinating with the team to meet day to day deadlines.
- Implementing an effective customer loyalty program.
- Creating effective customer service procedures, policies, and standards.
- Maintaining accurate records and documenting all customer service activities and discussions.
- Assessing service statistics and preparing detailed reports on your findings.
- Bachelor's degree or equivalent experience
- 3 years' of customer service
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
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Seniority level
Associate -
Employment type
Full-time -
Job function
Other -
Industries
Business Consulting and Services
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